Philips OLED TVs – Service mode, error codes, panel codes, Factory mode and software update
Applicable to:
43PUS7303/12,49PUS7503/12,
50PUS7303/12, 55PUS7303/12, 55PUS7503/12, 65PUS7303/12, 65OLED873/12,
65OLED973/12
TPM18.1E
LA-Chassis
Service Modes
The Service Mode feature is split into following parts:
Service Alignment Mode (SAM). Factory Mode.
Customer Service Mode (CSM).SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set.
The Service Mode feature is split into following parts:
Service Alignment Mode (SAM). Factory Mode.
Customer Service Mode (CSM).SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set.
SAM and the Factory mode offer features, which can be used by
the Service engineer to repair/align a TV set. Some features are:
To Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).
To Display information (“SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus).
The
CSM is a Service Mode that can be enabled by the consumer. The CSM displays
diagnosis information, which the customer can forward to the dealer or call
centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:To Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).
To Display information (“SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus).
Increase the home repair hit rate.
Decrease the number of nuisance calls.
Solved customers’ problem without home visit.
Decrease the number of nuisance calls.
Solved customers’ problem without home visit.
For
the new model range, a new remote control (RC) is used with some renamed
buttons. This has an impact on the activation of the Service modes. For
instance the old “MENU” button is now called “HOME” (or is indicated by a
“house” icon).
Service Alignment Mode (SAM)
Purpose
To modify the NVM.
To display/clear the error code buffer.
To perform alignments.
Specifications
Operation hours counter (maximum five digits displayed).
Software version, error codes, and option settings display.
Error buffer clearing.
To modify the NVM.
To display/clear the error code buffer.
To perform alignments.
Specifications
Operation hours counter (maximum five digits displayed).
Software version, error codes, and option settings display.
Error buffer clearing.
Option settings.
Software alignments (White Tone).
NVM Editor.
Set screen mode to full screen (all content is visible.
Software alignments (White Tone).
NVM Editor.
Set screen mode to full screen (all content is visible.
How to Activate SAM
To activate SAM, use one of the following methods: Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO/OK” button. Do not allow the display to time out between entries while keying the sequence.
Or via ComPair.
After
entering SAM, the following items are displayed, with “SAM” in the upper right
corner of the screen to indicate that the television is in Service Alignment
Mode.To activate SAM, use one of the following methods: Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO/OK” button. Do not allow the display to time out between entries while keying the sequence.
Or via ComPair.
How to Navigate
In the SAM menu, select menu items with the UP/DOWN keys on the remote control transmitter. The selected item will be indicated. When not
all menu items fit on the screen, use the UP/DOWN keys to display the next/previous menu items
In the SAM menu, select menu items with the UP/DOWN keys on the remote control transmitter. The selected item will be indicated. When not
all menu items fit on the screen, use the UP/DOWN keys to display the next/previous menu items
With
the “LEFT/RIGHT” keys, it is possible to:
(De) activate the selected menu item.
(De) activate the selected sub menu.
Change the value of the selected menu item.
When you press the MENU button once while in top level SAM, the set will switch to the normal user menu (with the SAM mode still active in the background).
(De) activate the selected menu item.
(De) activate the selected sub menu.
Change the value of the selected menu item.
When you press the MENU button once while in top level SAM, the set will switch to the normal user menu (with the SAM mode still active in the background).
How to Store SAM Settings
To store the settings changed in SAM mode (except the RGB Align settings), leave the top level SAM menu by using the POWER button on the
remote control transmitter or the television set. The mentioned exceptions must be stored separately via the STORE button.
To store the settings changed in SAM mode (except the RGB Align settings), leave the top level SAM menu by using the POWER button on the
remote control transmitter or the television set. The mentioned exceptions must be stored separately via the STORE button.
How to Exit SAM
Use one of the following methods:
Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.
Via a standard RC-transmitter, key in “00” sequence.
Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as soon as the power is
supplied again. The error buffer will not be cleared.
Use one of the following methods:
Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.
Via a standard RC-transmitter, key in “00” sequence.
Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as soon as the power is
supplied again. The error buffer will not be cleared.
[Under
main menu “NVM editor”, you can use the UP/DOWN keys to view and change the set
Type number, the set Production code or the 18AC of a part.(The NVM-editor
still has the same function as before, alpha-numeric entry.]
Factory mode
Purpose
To perform extended alignments
Specifications
Displaying and or changing Panel ID information.
Displaying and or changing Tuner ID information.
Error buffer clearing.
Various software alignment settings.
Testpattern displaying.
Displaying and or changing Panel ID information.
Displaying and or changing Tuner ID information.
Error buffer clearing.
Various software alignment settings.
Testpattern displaying.
Public
Broadcasting Service password Reset. etc.
How to Activate the Factory mode
To activate the Factory mode, use the following method:
l Press the following key sequence on the remote control transmitter: from the “menu/home” press “1999”, directly followed by the “Back/Return” button. Do not allow the display to time out between entries while keying the sequence.
After entering the Factory mode, we can see many items displayed, use the UP/DOWN keys to display the next/previous menu items.
To activate the Factory mode, use the following method:
l Press the following key sequence on the remote control transmitter: from the “menu/home” press “1999”, directly followed by the “Back/Return” button. Do not allow the display to time out between entries while keying the sequence.
After entering the Factory mode, we can see many items displayed, use the UP/DOWN keys to display the next/previous menu items.
How to Exit the Factory mode
Use one of the following methods:
Select EXIT_FACTORY from the menu and press the “OK” button.
Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.
Use one of the following methods:
Select EXIT_FACTORY from the menu and press the “OK” button.
Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and information on the TVs
operation settings. The call centre can instruct the customer (by telephone) to
enter CSM in order to identify the status of the set.This helps the call centre
to diagnose problems and failures in the TV set before making a service call.
The CSM is a read-only mode; therefore, modifications are not possible in this mode.
The CSM is a read-only mode; therefore, modifications are not possible in this mode.
Specifications
Ignore “Service unfriendly modes.
Ignore “Service unfriendly modes.
Line
number for every line (to make CSM language independent).
Set the screen mode to full screen (all contents on screen is visible).
After leaving the Customer Service Mode, the original settings are restored.
Possibility to use “CH+” or “CH-” for channel surfing, or enter the specific channel number on the RC.
Set the screen mode to full screen (all contents on screen is visible).
After leaving the Customer Service Mode, the original settings are restored.
Possibility to use “CH+” or “CH-” for channel surfing, or enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out
between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed. use the Right/Left keys
to display the next/previous menu items
Note: Activation of the CSM is only possible if there is no (user) menu on the screen.
To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out
between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed. use the Right/Left keys
to display the next/previous menu items
Note: Activation of the CSM is only possible if there is no (user) menu on the screen.
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll wheel) on the RC-transmitter, can be navigated through the menus.
By means of the “CURSOR-DOWN/UP” knob (or the scroll wheel) on the RC-transmitter, can be navigated through the menus.
How to Exit CSM
To exit CSM, use one of the following methods.
Press the MENU/HOME button on the remote control transmitter.
Press the POWER button on the remote control transmitter.
Press the POWER button on the television set..
To exit CSM, use one of the following methods.
Press the MENU/HOME button on the remote control transmitter.
Press the POWER button on the remote control transmitter.
Press the POWER button on the television set..
Software
Upgrading, Error code and Panel Code
Ready
for F/W Upgrade
1.Rename
the software as “autorun.upg”.
2. Prepare a USB memory (File format: FLAT, Size: 1G~8G).
3. Copy the software to USB flash disk (root directory).
Note the version of this F/W before you change the software file name.
2. Prepare a USB memory (File format: FLAT, Size: 1G~8G).
3. Copy the software to USB flash disk (root directory).
Note the version of this F/W before you change the software file name.
1.Plug
the USB memory on the USB port on the side I/O port of TV (Please connect to
USB 2.0 port, not recommend USB 3.0 port.).
2. AC on (Power plug).
3. TV will take a few minutes the downloading to detect the software, and then upgrade automatically as detect the software.
2. AC on (Power plug).
3. TV will take a few minutes the downloading to detect the software, and then upgrade automatically as detect the software.
4.
Press OK to start software upgrade.
5.
Upgrade in progress
Check the SW version
After
burning software, TV will restart.
Press “123654”, enter Customer Service Mode to check if the software version is
correct.
Caution: Please make sure that software upgrade is finished before unplug the USB and AC power.
Caution: Please make sure that software upgrade is finished before unplug the USB and AC power.
Error
Code
Error
codes are required to indicate failures in the TV set. In principle a unique
error code is available for every:
• Activated (SW) protection.
• Failing I2C device.
• General I2C error.
The last five errors, stored in the NVM, are shown in the Service menu’s. This is called the error buffer.
The error code buffer contains all errors detected since the last time the buffer was erased. The buffer is written from left to right. When an error occurs that is not yet in the error code buffer, it is displayed at the left side and all other errors shift one position to the right.
An error will be added to the buffer if this error differs from any error in the buffer. The last found error is displayed on the left.
An error with a designated error code never leads to a deadlock situation. It must always be diagnosable (e.g. error buffer via OSD or blinking LED).
In case a failure identified by an error code automatically results in other error codes (cause and effect), only the error code of the MAIN failure is displayed.
• Activated (SW) protection.
• Failing I2C device.
• General I2C error.
The last five errors, stored in the NVM, are shown in the Service menu’s. This is called the error buffer.
The error code buffer contains all errors detected since the last time the buffer was erased. The buffer is written from left to right. When an error occurs that is not yet in the error code buffer, it is displayed at the left side and all other errors shift one position to the right.
An error will be added to the buffer if this error differs from any error in the buffer. The last found error is displayed on the left.
An error with a designated error code never leads to a deadlock situation. It must always be diagnosable (e.g. error buffer via OSD or blinking LED).
In case a failure identified by an error code automatically results in other error codes (cause and effect), only the error code of the MAIN failure is displayed.
How to Read the Error Buffer [On screen via the SAM/CSM (if you
have a picture)]
ERROR:
000 000 000 000 000: No errors detected
ERROR: 013 000 000 000 000: Error code 13 is the last and only detected error
ERROR: 034 013 000 000 000: Error code 13 was detected first and error code 34 is the last detected (newest) error
Via the blinking LED procedure (when you have no picture.
ERROR: 013 000 000 000 000: Error code 13 is the last and only detected error
ERROR: 034 013 000 000 000: Error code 13 was detected first and error code 34 is the last detected (newest) error
Via the blinking LED procedure (when you have no picture.
In
this chassis only “layer 2” error codes are available and point to problems on
the SSB. They are triggered by LED blinking when CSM is activated. Only the
following layer 2 errors are defined.
How to Clear the Error Buffer
The
error code buffer is cleared in the following cases:
By using the CLEAR command in the SAM menu
By using the CLEAR command in the Factory mode:
By using the following key sequence on the remote control transmitter: “062599” directly followed by the OK button.
If the contents of the error buffer have not changed for 50 hours, the error buffer resets automatically.
Note: If you exit SAM by disconnecting the mains from the television set, the error buffer is not reset.
By using the CLEAR command in the Factory mode:
By using the following key sequence on the remote control transmitter: “062599” directly followed by the OK button.
If the contents of the error buffer have not changed for 50 hours, the error buffer resets automatically.
Note: If you exit SAM by disconnecting the mains from the television set, the error buffer is not reset.
Panel Code
Press the following key sequence on a standard RC transmitter: “062598” directly followed by MENU and “xxx”, where “xxx” is a 3 digit decimal value of the panel type:
Press the following key sequence on a standard RC transmitter: “062598” directly followed by MENU and “xxx”, where “xxx” is a 3 digit decimal value of the panel type:
see column “Display Code” in below table.
After resetting the
Display Code, restart the set immediately.
