Triton Argo ATM – TDN 07103-00341 – troubleshooting
The Triton ARGO ATM is a lobby terminal
designed for indoor use only. The ARGO line includes models RL1713,
RL27XY, and RL63XY. The following sections provide instructions and tips
to understand and service the ARGO ATM. Only trained and certified
technicians should be providing service to the Triton ARGO product line.
The
starting point of any repair is narrowing down the problem from all
possibilities. First, you want to localize the problem to a general area and
then focus on the specific issue. Below are some of the common sense ways of
determining the general problem area. Also, some of the most common errors
associated with the target area are noted.
THE
INDICATORS
The
ARGO has several checkpoints that are good indicators of the source of a
problem. These are LED lights that may help to tell the story of what is going
on with the machine.
MAINBOARD
(CE)
Main
board for ARGO 7 - When the ATM is turned on, a green LED (D12) lights to indicate that the main board is
receiving power. In addition, there are communication indicators for the
keypad, dispenser and card reader on the main board. Note the two LEDs for each
device circled in the photo. The top LED for each is a receive (RX)
communication indicator and the one below that is a transmit (TX) communication
indicator. These flash red when there is communication between the main board
and the device. The communication LEDs
for the EEP, dispenser, card reader as well as the optionally used auxiliary
port perform the same as the corresponding LEDs on the ARGO 12 docking board.
See that discussion for further information.
The LEDs for the ARGO 7 main
board were introduced on Rev. D version. The revision version may be found on
the label on the main board as shown.
Main
board for the ARGO 12
The LEDs for this board can be viewed through the
openings in the cover. The green LED on the right indicates that the main board
is receiving power and is ready for service.
The left LED will be a steady red light if there is a problem with the
processor. The middle LED has to do with the boot process. If the boot area of
the flash is not programmed or is corrupt, a yellow LED will blink.
DOCKING
BOARD (12.1”) ARGO 12 revealing LEDs
The docking board for the ARGO 12 has multiple LEDs.
The solid green LED at D15 indicates that the main board has switched on the LCD power.
The four green LEDs below that indicate that the associated voltages (+3.3, +5, +12, and +24) are receiving the appropriate voltage.
The solid green LED at D15 indicates that the main board has switched on the LCD power.
The four green LEDs below that indicate that the associated voltages (+3.3, +5, +12, and +24) are receiving the appropriate voltage.
The
keypad (EPP), dispenser, and card reader each have two dual color LEDs. (The
Auxillary connection also has similar LEDs with the same performance, but that
optionally used feature is not discussed here.)
These LEDs perform as follows:
Each of these has a TX and a RX LED. The TX indicates communicates with the
applicable device and the RX indicates communication from the applicable device
to the main board.
Each TX and RX LED has a dual color capacity of green and red.
Each TX and RX LED has a dual color capacity of green and red.
Green
is the idle state of the signal. If no data is being transmitted or received,
but there is a valid connection, the LED will be green. If the LED is not lit,
then there is a problem or the device is not connected. Even with no device
connected, the TX LEDs on the main board should be green when the main board is
powered. If a TX LED is not lit at all, then either there is a main board
fault, or there is a short on that signal (either in the cable or on the
peripheral). Disconnect the associated cable, and if the TX LED now lights
green, then you know the cable or the peripheral is bad. The RX LEDs should
light green if the peripheral is connected and has powered up. (Some card
readers are an exception to this as some models do not provide enough power to
drive the LED).
When data is being transmitted (via TX) or received (via RX), these LEDs will have a tiny red flicker while still being mostly green. Generally speaking, the TX and RX LEDs should flicker red at about the same time, indicating that two way communications is occurring. While booting (during POST), all peripherals should see some communications.
When data is being transmitted (via TX) or received (via RX), these LEDs will have a tiny red flicker while still being mostly green. Generally speaking, the TX and RX LEDs should flicker red at about the same time, indicating that two way communications is occurring. While booting (during POST), all peripherals should see some communications.
Example:
Dispenser not found.
First verify that the TX and RX LEDs for “DISP” are both green. If they are, there is at least a connection to the security module. Reboot the ATM and watch to see if the TX and RX LEDs flicker red when the screen gets to the dispenser part of the POST. If only the TX LED, then it’s time to look at the security module. It has similar LEDs with the same meanings. Look to see if both the TX and RX LEDs for the dispenser port of the security module are green. Then check to see if they flicker red when attempting communication.
First verify that the TX and RX LEDs for “DISP” are both green. If they are, there is at least a connection to the security module. Reboot the ATM and watch to see if the TX and RX LEDs flicker red when the screen gets to the dispenser part of the POST. If only the TX LED, then it’s time to look at the security module. It has similar LEDs with the same meanings. Look to see if both the TX and RX LEDs for the dispenser port of the security module are green. Then check to see if they flicker red when attempting communication.
RECEIPT PRINTER
The control board for the printer has three yellow LEDs at the top of the board, marked LED3, LED2, and LED1, in that order as you view it on the machine. LED3 and LED2 are steadily on to indicate readiness for service. When LED3 and LED1 are on while LED2 is off, this indicates a printer error has occurred, e.g., out of paper, and attention is needed.
The control board for the printer has three yellow LEDs at the top of the board, marked LED3, LED2, and LED1, in that order as you view it on the machine. LED3 and LED2 are steadily on to indicate readiness for service. When LED3 and LED1 are on while LED2 is off, this indicates a printer error has occurred, e.g., out of paper, and attention is needed.
CUSTOMER KEYPAD
The T7 EPP has three LEDs:
P Green - Power
T Red - Tamper
C Amber – Communications.
When
on and ready for use, the green power LED should be lit. If the green
LED fails to light, possible causes could be the EPP assembly, the main
board, or the EPP communications. The amber communications LED blinks as
communication is being processed. The red tamper LED should only light
when a tamper condition is detected.
The T5 metal EPP has two LEDs:
Green
- Lights briefly when the terminal is powered on to indicate it is
getting power. Red - This lights briefly when the terminal is powered
on, but it also blinks continually during operation to indicate
readiness for use. When off, it may simply mean a sleep mode awaiting
activity.
DUAL
POWER SUPPLY
If a dual power supply is serving the ARGO unit, a bank of LEDs are on the front of the power supply. There are 5 LED indicators just above the external DC output connectors. They effectively detect DC outputs from the primary quad output AC-DC power supply (+5v, -12v, +12v, +24v) and the secondary single output power supply (+12v or +36v). These should always be lit when the power supply is turned on.
If a dual power supply is serving the ARGO unit, a bank of LEDs are on the front of the power supply. There are 5 LED indicators just above the external DC output connectors. They effectively detect DC outputs from the primary quad output AC-DC power supply (+5v, -12v, +12v, +24v) and the secondary single output power supply (+12v or +36v). These should always be lit when the power supply is turned on.
OUT OF SERVICE
If the ATM is out of service, find the error code.
Check
main screen for error code. Also, on the right side of the Management
Functions menu, there is a “Current Terminal Error” box which will have
the error code and an abbreviated description of the error. Error codes
can be found on the Management Functions screens by performing these
steps:
1. Press 2 (Diagnostics) on the Main Menu.
2. Press 1 (Terminal Status) on the Diagnostics menu.
3. Press 1 (Current Terminal Error) on the Terminal Status menu.
If a history of terminal errors could be of value for diagnosis, on the Terminal Status menu, press 2 (Terminal Error History).
Once
any resolution attempts are made to correct any error, press 3 (Reset
Terminal Error) on the Terminal Status screen to attempt to reset the
error to zero (0).
BLANK
SCREEN
No power?
Check AC voltage to power supply unit.
Check voltages of pins on the power supply unit. Both the single and the dual power supply have a label that indicates the proper voltage for each pin.
If there is a problem with the power supply or the voltages, the unit cannot be serviced in the field. Replace the power supply unit.
No power?
Check AC voltage to power supply unit.
Check voltages of pins on the power supply unit. Both the single and the dual power supply have a label that indicates the proper voltage for each pin.
If there is a problem with the power supply or the voltages, the unit cannot be serviced in the field. Replace the power supply unit.
If
the voltages are satisfactory:
Unplug the printer and cash dispenser unit.
Power the ATM back on, if possible.
If the screen is restored, there is a short in the wiring harness to one of
those units.
If screen still does not restore, check the cabling from the main board to the
monitor (LCD) panel.
Remove, and then replace, the cable.
NOTE: If the ATM powers on successfully (initializes and cycles the cash
dispenser), but the screen is blank,
the problem is usually the LCD unit.
If the problem remains after performing all the above, the video controller
chip on the main board or docking board is the likely culprit. The main board/docking
board should be replaced.
COMMUNICATION
ISSUES
First, verify that all the programming settings are correct. This includes communication protocol, phone numbers, IP addresses ports (both local and host processor), terminal ID, master keys, etc. Unless the communication is configured properly, expect communication issues.
BASIC TCP/IP COMMUNICATION CHECKS
Check the RJ45 TCP/IP LAN connector on the main board or docking board to ensure that the cable is connected properly. Make sure the host can ping the terminal’s IP address through the network. A trained technician can ping the host from the terminal’s physical connection using a laptop with a network card and crossover cable. (It can be done also by local MIS or IT personnel.) Make sure there are no external firewall issues that hamper the terminal’s ability to communicate with the host.
First, verify that all the programming settings are correct. This includes communication protocol, phone numbers, IP addresses ports (both local and host processor), terminal ID, master keys, etc. Unless the communication is configured properly, expect communication issues.
BASIC TCP/IP COMMUNICATION CHECKS
Check the RJ45 TCP/IP LAN connector on the main board or docking board to ensure that the cable is connected properly. Make sure the host can ping the terminal’s IP address through the network. A trained technician can ping the host from the terminal’s physical connection using a laptop with a network card and crossover cable. (It can be done also by local MIS or IT personnel.) Make sure there are no external firewall issues that hamper the terminal’s ability to communicate with the host.
Perform
Line Checks:
1. A laptop can be used to attach to the Ethernet cable that connects to the main board and attempt to connect to the internet.
2. If that cable does not seem to work, attach a new Ethernet cable to the wall outlet for the Ethernet and determine if there is connectivity. If so, the Ethernet cable on the unit may be bad.
1. A laptop can be used to attach to the Ethernet cable that connects to the main board and attempt to connect to the internet.
2. If that cable does not seem to work, attach a new Ethernet cable to the wall outlet for the Ethernet and determine if there is connectivity. If so, the Ethernet cable on the unit may be bad.
BASIC DIAL-UP COMMUNICATION CHECKS
The
line must be free of noise or any form of interference. This includes
non-audible static and electromagnetic interference which are often the cause
of line type errors.
Perform Line Checks:
1. Using a phone handset, check for a dial tone and line noise from the wall jack.
2. If successful, place a call to the host’s primary and back-up numbers. Verify the host modem answers.
3. If a modem answers, the external connections to the host may be okay. If the call fails, contact the host to verify the numbers and the connections at that end.
4. If steps 1-2 are successful, connect the handset to the end of the phone cord closest to the modem and then repeat steps 1-2. If not successful, the phone cord is faulty and should be replaced.
5. If all of the above steps are successful, test the modem via the Management Functions software, by entering a number (e.g., your cell phone) on the test screen (Main Menu > Diagnostics > Modem/Ethernet > Test).
6. To verify data transfer between modem and host, download Working Keys (Main Menu > Key Management > Download Working Keys).
KEYPAD
ISSUESPerform Line Checks:
1. Using a phone handset, check for a dial tone and line noise from the wall jack.
2. If successful, place a call to the host’s primary and back-up numbers. Verify the host modem answers.
3. If a modem answers, the external connections to the host may be okay. If the call fails, contact the host to verify the numbers and the connections at that end.
4. If steps 1-2 are successful, connect the handset to the end of the phone cord closest to the modem and then repeat steps 1-2. If not successful, the phone cord is faulty and should be replaced.
5. If all of the above steps are successful, test the modem via the Management Functions software, by entering a number (e.g., your cell phone) on the test screen (Main Menu > Diagnostics > Modem/Ethernet > Test).
6. To verify data transfer between modem and host, download Working Keys (Main Menu > Key Management > Download Working Keys).
The keypad cannot be serviced in the field. However, if you can access the Management Functions menu, you can determine if a specific key is not working (Management Functions Main Menu > 2-Diagnostics > Keypad > 2-Test).
NOTE: DO NOT attempt to remove the back from the customer keypad to open the keypad. This will render the keypad useless