Samsung LED TV UE32C6000 - Samsung LED TV UE40C6700 - General troubleshooting - Software upgrade - Color calibration

Applicable to: Samsung UE32C6000, UE37C6000, UE40C6000, UE46C6000, UE55C6000, UE32C6500, UE37C6500, UE40C6500, UE46C6500, UE55C6500, UE32C6700, UE37C6700, UE40C6700, UE46C6700, UE55C6700. 

Chassis N96A

AllShare
See no device connected to AllShare.
 To use a device connected to AllShare, the device must be connected to PC Share Manager which is the DLNA server for MediaPlay and to a cell phone that has the Connected Home or Screen Share function which are found on Samsung Smartphones.
 Check that the PC Share Manager is enabled, the Samsung TV is set to allow connections and the ScreenShare function on the connected cell phone is enabled.
 To use the cell phone’s Connected Home function, check that the shared folder is set and the Share mode is ‘On.’ When a video is transmitted from Connected Home to a TV for the first time, the settings screen that allows transfer to a TV is displayed.  Check that the transfer was not set to be rejected on this settings screen. If you have set the cell phone to ‘Blocked’ in the ‘Media’ options of the AllShare settings, change the setting to ‘Unblocked’ and retreatry

video from cell phone using the Connected Home function on the Samsung TV but the video would not display on the TV.

Video that can be played on my cell phone cannot be played on  TV.

Check the resolution and display format provided by MediaPlay of the TV.

Cannot resume playback of a video using Connected Home.

The resuming function is not supported for a video played on a cell phone.

When play a video through Connected Home, get intermittent picture loss.

An 801.11b/g bandwidth network is used between a cell phone and a sharing device. There may be frequent buffering for HD quality videos, this also depends on the condition of the wireless connection.
 Optimize your wireless Internet environment settings (avoid using wireless Internet or bluetooth altogether if possible) or lower the picture quality of the video.

Can all devices with the DLNA function be recognized through Notification?

 Only Samsung software and devices with the DLNA server function can be recognized through Notification.

Can  use all the services related to DLNA?

 Presently, you can only use the services related to ScreenShare and MediaPlay.  Will launch a new DLNA service in the future.

The notification screen that appears after a device connects disappears within a few seconds.  How can access this connected device again?

 The DLNA Notification is only displayed when a device is first connected to a TV.  To access the device again, use the AllShare menu.

Cannot find the RUIS on my cell phone.

1. Check that the cell phone is connected to the wireless sharing device correctly.
2. Check that the DTV is connected either using a network cable or wirelessly to the wireless sharing device correctly.
3. Confirm the IP address and subnet mask to ensure that the cell phone and DTV are connected to the same network.
4. Check that the RUIS on the cell phone is enabled.
5. If the RUIS on the cell phone is enabled, please disable it and then enable it again.

Cannot find the remote control service provided by the ScreenShare Server from the ScreenShare Client.

 Check that the ScreenShare Client device is correctly connected to the network of the sharing device that the DTV is connected to.
2. Run network test in the network setup menu and confirm that MAC Address, IP Address, Subnet, Gateway, DNS Server and Gateway Ping each shows a success message.
3. In the network setup menu, check that the ScreenShare Client and ScreenShare Server are on the same subnet.
 You can confirm they are on the same subnet by checking the IP address, subnet mask and gateway address of the TV and ScreenShare Client as follows:

> If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.255.0, the first six digits of the ScreenShare Client’s IP address must be the same (10.88.83) as that of the DTV, and the subnet mask and gateway address must be the same as the DTV.
> If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.0.0, the first four digits of the ScreenShare Client’s IP address must be the same (10.88) as that of the DTV, and the subnet mask and gateway address must be the same as the DTV.
4. Move from the Allshare screen to the Setup screen, and open the Setup menu to check if the ScreenShare Client is connected to the same ScreenShare Server as the TV name shown in the Setup options.
5. Move from the Allshare screen to the Setup screen, and open ScreenShare to check that the device, ScreenShare Client, is found on the list at the right side and is set to “Allowed."

The DTV did not update after pressing buttons on the remote control that uses the remote control service on the ScreenShare Client.

Check that the TV is turned on.
You cannot turn on the TV using the remote control service (on the ScreenShare) when the TV is turned off.

Troubleshooting about new functions

Click on the tables to zoom in

Upgrading the Software

Samsung may offer upgrades for TV’s firmware in the future. Please contact the Samsung call center at 1-800- SAMSUNG (726-7864) to receive information about downloading upgrades and using a USB drive. Upgrades will be possible by connecting a USB drive to the USB port located on your TV.

1. Insert a USB drive containing the firmware upgrade into the Wiselink Pro port on the side of the TV.

2. If pop up is showed, press the exit or or press the No button. (If you press Yes button, display is changed to Wiselink Pro Menu )

3. Press the MENU button to display the menu.  Press the ▲ or ▼ button to select “Setup”, then press the ENTER button.

4. Press the ▲ or ▼ button to select “SW Upgrade”, then press the ENTER button.

5. Press the ENTER button.  The message “Scanning for USB... It may take up to 30 seconds.” is displayed.

6. The message “Upgrade version XXXX to version XXXX?  The system will be reset after upgrade.” is displayed.  Press the ◄ or ► to select the “OK”, then press the ENTER button.

[Be careful to not disconnect the power or remove the USB drive while upgrades are being applied. The TV will turn off and turn on automatically after completing the firmware upgrade.  Check the firmware version after the upgrades are complete. When software is upgraded, video and audio settings you have made will return to their default (factory) setting.  Write down your settings so that you can easily reset them after the upgrade.]

Self Diagnostic
This is simple test function that judge whether is TV SET’s problem or not.  There are two self-test. Picture and Sound.

1. Press “Menu => Support => Self Diagnosis”  The message “Picture Test / Sound Test” is displayed.
2. Picture Test
1) The message “Does the problem still exist with this test pattern?” is displayed.
2) Press “Yes”. This is a TV SET problem.  The massage “Contact Samsung’s call centre at 1-800-SAMSUNG for assistance.” is displayed.
3) Press “No”. This is not a TV SET problem.  The message “If the self diagnosis picture is OK, picture distortion may caused by your external device. Check connection. If the problem still persists, refer to the external device’s user manual.” is displayed.

Sound Test
1) The message “Does the problem still exist with this sound test?” is displayed.
2) Press “Yes”. This is a TV SET problem.  The message “Contact Samsung’s call centre at 1-800-SAMSUNG for assistance.”is displayed
3) Press “No”.  This is not a TV SET problem.
The message “If the self diagnosis picture is OK, picture distortion may caused by your external device.   Check connection. If the problem still persists, "refer to the external device’s user manual.” is displayed.

Method of Color Calibration (AV)
1) Apply the NTSC Lattice (N0.2) pattern signal to the AV IN 1 port
2) Press the Source key to switch to “AV1” mode
3) Enter Service mode
4) Select the “ADC/WB” and “ADB” menu
5) Select the “AV Calibration” menu.
6) In “AV Calibration Off” status, press the “ ” key to perform Calibration.
7) When Calibration is complete, it returns to the high-level menu.
8) You can see the change of the “AV Calibration” status from Failure to Success.

Method of Colour Calibration (Component)

1) Apply the 720p Lattice (N0. 6) pattern signal to the Component IN 1 port

2) Press the Source key to switch to “Component 1” mode

3) Enter Service mode

4) Select the “ADC/WB” and “ADB” menu

5) Select the “Comp Calibration” menu.

6) In “Comp Calibration Off” status, press the “ ” key to perform Calibration.

7) When Calibration is complete, it returns to the high-level menu.

8) You can see the change of the “Comp Calibration” status from Failure to Success.

Method of Color Calibration (PC)

1) Apply the VESA XGA Lattice (N0. 21) pattern signal to the PC IN port

2) Press the Source key to switch to “PC” mode

3) Enter Service mode

4) Select the “ADC/WB” and “ADB” menu

5) Select the “PC Calibration” menu.

6) In “PC Calibration Off” status, press the “ ” key to perform Calibration.

7) When Calibration is complete, it returns to the high-level menu.

8) You can see the change of the “PC Calibration” status from Failure to Success.

Method of Colour Calibration (HDMI)

1) Apply the 720p Lattice (N0. 6) pattern signal to the HDMI1/DVI IN port

2) Press the Source key to switch to “HDMI1” mode

3) Enter Service mode

4) Select the “ADC/WB” and “ADB” menu

5) Select the “HDMI Calibration” menu.

6) In “HDMI Calibration Off” status, press the “ ” key to perform Calibration.

7) When Calibration is complete, it returns to the high-level menu.

8) You can see the change of the “HDMI Calibration” status from Failure to Success