FISHER AND PAYKEL PHASE 6 SERIES 11 - WASHING MACHINE – FAULT CODES – LED BLINKING CODES

Fisher and Paykel Phase 6 series 11 - Washing Machine – Fault codes – LED Blinking codes

Models : MW511 - GW511 - GW611 - GW711 - IW511 - IW711 - IW811

 

  The electronics for Series 11 are air-cooled in the same way as the Phase 5 (series 9) machine. This has changed from being water cooled as in earlier models. This has been made possible by changes to the stator winding which allows a lower current through the electronics and the use of the latest low loss, semi-conductor-switching device.

Electronic Modules are not inter-changeable between models. The different modules for the different models can be identified by their colour.

The new Series 11, phase 6 modules MW / GW and Intuitive are coloured brown. GW / MW p/n 420092, IW Eco p/n 420093

It is important not to mix the different coloured modules as they are not compatible and the washing machine will not work.
The latest module is similar to the series 9 module. The difference is that the terminals are pushed on sideways at the top of the module.  An IW display will not work on a GW/MW motor controller and, if tried, will present a 105 fault, which is a comms error.

The Series 11 module now has a 7 position connection for the display and a 4 position connection for the Lid Lock / OOB.

Standby mode
If a Series 11 machine has not received any instructions for 10 to 15 minutes after being switched on at the power point, or after completing the cycle, it will automatically go into a low power “Stand By” mode in the same way as the Series 9 Smart Drive. The screen will be blank as if it was powered off at the wall. Before entering the Diagnostic or Option Adjustment modes, the machine must be taken out of the Stand By mode. To do this, the power button will have to be pressed on and off or the

Water Temperature Sensing
The thermistor for sensing water temperature in the GW & IW models, is now located in the inlet chamber and is available as a separate spare part under part number 479164P.  See specifications for the temperature / resistance readings. Machine turned off and on at the power point.

Water Valves
The Series 11 machines use the same water valves as the Series 9 machines which are 24 volts and are not interchangeable with previous model Smart Drive washing machines. The terminals are the “RAST 2.5” system. Extra care must be taken to ensure these connections are plugged in squarely to avoid damage to the terminals. When removing the harness plug from the valve, the small retaining clip located on the solenoid coil behind the plug must be released.

Stator
The stator resistance of Phase 6 is the same as Phase 5, which was changed to allow for a lower current through the electronics. This stator is not interchangeable with the previous models and can be identified by smaller terminal connections. The resistances of the windings are 16 ohms per phase. The rotor has not changed and can be used for all models of Smart Drive and Intuitive Washer except Phase 1 models.

 Pump

The pump now uses a vortex impeller, which reduces the operating sound levels at the end of the drain cycle. The way the pump is controlled has changed. During the drain cycle the pump is stopped and started quickly every 10 / 15 seconds.  The pulsing on and off of the drain pump only occurs when the inner bowl has floated.

[If the pump has blocked/ jammed and the thermal overload has gone open circuit, just remove the blockage from the pump. The module and the pump should still be okay. If the pump windings are water damaged, the pump will quickly overheat and cut off again.  The pump must be replaced in this case. (If the pump shorted to earth, it is possible that the module could short out on series 9 and 10 machines). Series 11 should not have this problem as the pump is not powered through the motor controller as with the phase 5 products. Series 11 phase 6 machines do not utilize the pump to dump energy. This change also reduces the potential for failure.  It is important to check the pump windings thoroughly for water damage. It is possible for the resistance of a water-damaged pump to be normal, however the inductance of the pump can change causing it to overheat and cut out. There are new fault codes in the system that now relate to the pump circuit and its function.

Lid-Lock
On the Series 11 Smart drive & Intuitive washer there is now a lid lock. During the spin and drain out part of the cycle prior to spray, the lid will lock down until the completion of the spin. Once the spin has completed, the lock will release and the lid can be opened. The Lid Lock LED will illuminate on the GW and MW machines.

A lock will be displayed on the IW model when the lid lock is activated.

If the lid lock fails in the closed position the removal process is as follows:

The locked lid can be lifted on the sides enough to allow the lid buffers to be removed.  This will allow the screws holding down the top deck to be unscrewed. The top deck can then be lifted up, removing the lid lock screw will allow the lid lock housing to be replaced.  Replacement part number is 420036P, this is an assembly and should not be dismantled.  Un-clip the clear cap from the housing and disconnect the Rast connection. Clip the new housing in and re-assemble.

If the harness is damaged, replacing it requires the following method.

Remove the lid from the top deck assembly. The Console will need to be removed to access the wiring connection to the motor controller if the wiring loom is replaced. This harness is also part of the harness to the OOB switch and the motor controller will need to be lifted to remove and replace it. Remember to secure the wire into the retainers under the top deck, or damage may occur during operation.

[If the power supply is cut during the spin cycle, the machine will keep the lid locked until the rotor has ceased to turn (3 to 10 secs). Only then will it release the lock, the motor is acting like a generator and allows the lock to stay energized under the bowls inertia.  In a brown out situation the machine will restart at the start of whatever cycle it was doing and continue the wash. The lid lock would then be reactivated if it happened to be on a spin cycle.]

SIZE SETTING MODE FOR SERIES 11

MW / GW Size setting
The difference between Series 11 and previous machines is the position of the Power button. The sequence for sizing the modules is the same.

It is important to set the size switch setting into the Motor Controller’s memory whenever a replacement Motor Controller and or IW Display Module is fitted to Smartdrive. Failure to do this will result in Smartdrive faulting with fault code 9.  Accessing size setting mode is the best way to check the size for GW & MW. The size setting of Smartdrive may be checked in Diagnostic mode for all phases.  To set the size switch turn the power on at the power point and off at the console. Press and hold the TEMPERATURE UP button then press the POWER button. Smartdrive will give 4 short beeps and the pattern of LEDs will change.

One of the following buttons needs to be pushed to lock the size into memory.
> Press WASH TEMP UP button, the COLD LED is on for 5.5kg (560mm wide).
> Press WATER LEVEL UP button, the LOW WATER LED is on for 6.5kg / 7.0kg (600mm wide).
> Press SPIN SPEED UP button, the SPIN HOLD LED is on for 7.5 / 8.0kg (650mm wide).
> Press POWER to confirm the setting and also exit this mode.

If the size setting is wrong, Smart drive will have the following settings incorrect;

The Auto Water Levels chosen by Smartdrive may be wrong.
The High Water Level may be wrong by as much as 40mm.
The flow rate for inlet water, normally 3 litres per minute, may be set incorrectly.
The wash profile controls the strength of the agitator. This could result in poor wash performance or splash over.
Water saver settings.

IW Size setting
To set the size, turn the power on at the power point and off at the console. Press and hold the FABRIC CARE button, then press the POWER button. This will present a set of options in the LCD screen.  The LCD screen has within it a number of options. Push the Adjust button to highlight the appropriate machine size. Pushing the POWER button will lock the “size” into the module’s memory.  

DIAGNOSTIC MODE

MW (Pride)
Turn the power on at the power point but off at the machine. Press and hold the WASH TEMP DOWN button and then the POWER button until the machine gives 2 short beeps and lights up. Release the buttons when the beeps indicate diagnostic mode has been entered.  [The power button is now located in the centre of the Console or left hand side of the panel, not on the right hand side as with all previous MW / GW Smart Drive machines.  Last fault can be found by pressing the SPIN SPEED UP button three times. The HOLD and SLOW lights should be illuminated. Binary can then be read from the wash progress lights.

For testing the pump, press the Smart Touch button under Regular (Pride) activates the regular light, and turns on the pump. Holding the button down keeps the pump going.

GW (Excellence)
Diagnostics can be entered in the same sequence as MW machines.  Press the Regular button on the GW panel to activate the pump, hold down to keep the pump going. 

IW (Intuitive)
The DIAGNOSTIC MODE in the IW (Intuitive) incorporates both tests for the drain pump and the water valves, and also the data display mode. 

To enter the DIAGNOSTIC MODE, turn the power on at the power point and off at the console. Press and hold the LIFECYCLES button and then the POWER button.  The machine will give 2 short beeps and the LCD screen will go blank. Then press OPTIONS for data retrieval.

[Make sure that the buttons are released after the beeps, or the machine will turn itself out of the diagnostic mode.]

WARNINGS

There are a number of warnings which are generally caused by the user or poor installation. These warnings should be corrected by the user. Smartdrive signals user warnings by flashing LEDs and a rippling set of 5 beeps repeated every 6 seconds. This is the same tone that is heard when Smartdrive is first plugged into the mains power. Some warnings are indicated by the wash progress LEDs flashing and no user warning tone, (Restart or Recycle mode). Most of this information is available to the user in the ‘Use and Care Manual’

Insufficient Hot Water (Hot Water LED flashing)

This warning is indicated by the hot water LED flashing. Smartdrive will also be making a rippling set of 5 beeps repeated every 6 seconds. The hot water is not connected or the water temperature is too low. NB. This warning mode does not cause the product to PAUSE.

 > Check that the hot water is connected and that the tap is turned on. If your product is set for 'controlled cold' hot water may still be required for a cold wash.
> Check that the water temperature is not too low. The water temperature may need to be 60oC for a hot wash.
> Check that the hot water inlet is not connected to the cold water supply.
> Check that the filter on the hot inlet hose is not blocked.
> Motor Controller.(Phase 1 to 4). Thermistor (Phase 5). The temperature sensor has failed. Replace motor controller.(Phase 1 to 4) Check the resistance of the thermistor.  Resistance is 12.5k ohms at 20oC. Replace if faulty. (Phase 5).
> Check the size is set correctly.

 [It is possible to get this warning when washing with cold water if the cold wash temperature is set at 20oC or more. Wash temperatures may be adjusted]

Insufficient Cold Water (Cold Water LED flashing)

This warning is indicated by the cold water LED flashing. Smartdrive will also be making a rippling set of 5 beeps repeated every 6 seconds and the product will be paused. The cold water is not connected or the flow rate is too low. 

> Check that the cold water is connected and that the tap is turned on.
> Check that the flow rate is not too low. The product requires a minimum flow rate of 3 liters per minute. Check that the filter on the cold inlet hose is not blocked. If the installation has a flow rate below 5 liters per minute the flow may be improved by using large bore inlet hoses p.n. 426123.
> Taps may be connected the wrong way round.
> Cold water temperature exceeds 35oC. NB. Phase 2-4. If cold water temperature exceeds 40oC high purge motor controllers are available.  Contact your ASC’s.
> Phase 1-4. Motor Controller. The temperature sensor has failed. Replace motor controller.
> Phase 5. Thermistor. Check the resistance of the thermistor. Resistance is 12.5k ohms at 20oC. Replace if faulty.
> Check the size is set correctly.

No Water (Both Hot and Cold Water LEDs flashing)

This warning is indicated by the cold and hot water LEDs flashing. Smartdrive will also be making a rippling set of 5 beeps repeated every 6 seconds and the product will be paused.

> Check that the taps are turned on.
> Check that the inlet hoses are connected.
> Check that the flow rate is not too low. The product requires a minimum flow rate of 3 liters per minute. Check that the filters on the inlet hose are not blocked. If the flow rate is always low then fit large bore inlet hoses.
> Check that the hot water is connected and that the tap is turned on. If your product is set for 'controlled cold' hot water may still be required for a cold wash.
> Siphoning. Check the drain hose is not installed too low and is siphoning.
> Check the size is set correctly.

Overloaded Product (High Water LED flashing)

This warning is indicated by the high water LED flashing. Smartdrive will also be making a rippling set of 5 beeps repeated every 6 seconds and the product will be paused. The product is overloaded.

> Check that the product is not overloaded. This is more likely on a smaller size product. Also it may be that the user has selected the wrong water level this is more likely to be a LW or MW which only has 3 water levels.
> Check that the rotating bowl assembly is not jammed to the agitator with any foreign object that may be caught under the agitator skirt.
> Check that the clutch teeth are not locked together with dirt, detergent or lint. Check that the teeth are not broken.

Out of Balance (First Rinse or Final Spin and Current Spin Speed LED is flashing)

This warning is indicated by a rinse or spin LED and the current spin speed LED flashing.  Smartdrive will also be making a rippling set of 5 beeps repeated every 6 seconds and the product will be paused.  

Generally this can be caused by a large load. Smartdrive will normally manage to redistribute the load and spin. Under exceptional circumstances the user may need to redistribute the wash load manually once the bowl is stationary.
> Check that Smartdrive is correctly installed, is level and does not wobble.
> Check the bias spring is fitted between the wrapper and the outer bowl.
> Check the OOB lever, switch and bracket.
> Check the switch operates correctly with a multimeter. Resistance should be less than 2 ohms.
> Check the suspension is not catching or bouncy.
> Check both balance rings on the inner bowl contain water.
> The Motor Controller, (Display for Phase 1) should only be replaced if fault code 43.

Suds (First Rinse LED is flashing or Final Spin LED is flashing)

This warning is indicated by a rinse or spin LED flashing. Smartdrive will also be making a 'rippling sound of 5 beeps repeating every 6 seconds' and the product will be paused. Too much Detergent has been used and Smartdrive has a suds build up.

> This is generally caused by too much detergent. Wait for suds to dissolve then rinse clothes using a deep rinse.
> Check that the pump is not partially blocked, or that the drain hose is not kinked.

Restart and Recycle (Wash Progress LEDs flashing)

During normal operation restart is on and recycle is off. If either of these are in the wrong state the wash progress lights will flash when the power button is off, (but not in standby).  It may indicate that the user has inadvertently set the product into the wrong mode. In this mode there are no beeping sounds.  If restart is OFF the 5 leftmost wash progress LEDs are flashing. There should be no noticeable effect of this on Smartdrive, except that it is more likely to fault. Set Restart back to ON.

If recycle is ON the 3 rightmost wash progress LEDs are flashing. In this mode Smartdrive will be continuously doing cycles! Set recycle to OFF.  This can normally be resolved by powering off Smartdrive.

If this does not resolve the problem, RESTART or RECYCLE is set in the EEPROM memory. To reset, a similar key press sequence similar to Diagnostic mode is required as follows:

Phase 4 & 5
> Enter Diagnostic Mode. Turn the power on at the power point and off at the console.  Press and hold the WASH TEMPERATURE DOWN button then press the POWER button. Smartdrive will give 2 short beeps.
> From Diagnostic mode use the WATER LEVEL DOWN button to turn RESTART on.  The LOW WATER LEVEL LED on indicates RESTART ON. Use the WATER LEVEL UP button to turn RECYCLE off. The MEDIUM WATER LEVEL LED off indicates RECYCLE OFF. To set these modes in EEPROM the Advance button must be held while selecting Restart or Recycle. Power off Smartdrive.

Phase 1 to 3
> Turn the power on at the power point. Press the Power button to power up Smartdrive.  Press and hold the REGULAR button then press the ADVANCE button.
> Use the WATER LEVEL DOWN button to turn RESTART on. The LOW WATER LEVEL LED on indicates RESTART ON. Use the WATER LEVEL UP button to turn RECYCLE off. The MEDIUM WATER LEVEL LED off indicates RECYCLE OFF. Power off Smartdrive.

Demonstration Mode (All LEDs flashing in patterns)

This feature is designed for in store demonstration purposes. Smartdrive can draw attention to itself with a selection of flashing LEDs. In this mode Smartdrive cannot be started. To Select DEMONSTRATION MODE press and hold the ADVANCE button, then press the POWER button.  During the DEMONSTRATION display the LEDs will alternate between all on, LEDs flashing, and all LEDs off. To return Smartdrive to normal operation, the mains supply must be switched off. Some Phase 1-3 displays may inadvertently go into this mode if affected by condensation.  

Smartdrive Diagnostic Table

To use this table, firstly enter Diagnostic Mode. The different levels of information can be extracted by using the Spin Speed up and down buttons.

CLICK ON THE PICTURES TO MAGNIFY