PHILIPS 4K UHD LED TV 42PUK7809/12 – 42PUS7809/12 – 55PUK7809/12 – 55PUS7809/12 LED BLINKING FAULT FINDING AND SERVICE MODE
PHILIPS 42PUK7809/12 – 42PUS7809/12 – 55PUK7809/12 – 55PUS7809/12
4K UHD LED TV
LED BLINKING FAULT FINDING AND SERVICE MODE
The Blinking LED Procedure
The software is capable of identifying different
kinds of errors. Because it is possible that more than one error can occur over
time, an error buffer is available, which is capable of storing the last five
errors that occurred. This is useful if the OSD is not working properly.
Errors can also be displayed by the blinking LED procedure. The method is to repeatedly let the front LED pulse with as many pulses as the error code number, followed by a period of 1.5 seconds in which the LED is “off”. Then this sequence is repeated.
Example (1): error code 4 will result in four times the sequence LED “on” for 0.25 seconds / LED “off” for 0.25 seconds. After this sequence, the LED will be “off” for 1.5 seconds. Any RC command terminates the sequence. Error code LED blinking is in red color.
Example (2): the content of the error buffer is “12 9 6 0 0” After entering SDM, the following occurs.
• 1 long blink of 5 seconds to start the sequence.
• 12 short blinks followed by a pause of 1.5 seconds.
• 9 short blinks followed by a pause of 1.5 seconds.
• 6 short blinks followed by a pause of 1.5 seconds.
• 1 long blink of 1.5 seconds to finish the sequence.
• The sequence starts again with 12 short blinks.
Errors can also be displayed by the blinking LED procedure. The method is to repeatedly let the front LED pulse with as many pulses as the error code number, followed by a period of 1.5 seconds in which the LED is “off”. Then this sequence is repeated.
Example (1): error code 4 will result in four times the sequence LED “on” for 0.25 seconds / LED “off” for 0.25 seconds. After this sequence, the LED will be “off” for 1.5 seconds. Any RC command terminates the sequence. Error code LED blinking is in red color.
Example (2): the content of the error buffer is “12 9 6 0 0” After entering SDM, the following occurs.
• 1 long blink of 5 seconds to start the sequence.
• 12 short blinks followed by a pause of 1.5 seconds.
• 9 short blinks followed by a pause of 1.5 seconds.
• 6 short blinks followed by a pause of 1.5 seconds.
• 1 long blink of 1.5 seconds to finish the sequence.
• The sequence starts again with 12 short blinks.
Fault Finding and Repair Tips
Note:
• It is assumed that the components are mounted correctly with correct values and no bad solder joints.
• Before any fault finding actions, check if the correct options are set.
NVM Editor
In some cases, it can be convenient if one directly can change the NVM contents. This can be done with the “NVM Editor” in SAM mode. With this option, single bytes can be changed.
Caution:
• Do not change these, without understanding the function of each setting, because incorrect NVM settings may seriously hamper the correct functioning of the TV set!
• Always write down the existing NVM settings, before changing the settings. This will enable you to return to the original settings, if the new settings turn out to be incorrect.
No Picture
When you have no picture, first make sure you have entered the correct display code.
Unstable Picture via HDMI input
Check if HDMI EDID data is properly programmed.
No Picture via HDMI input
Check if HDCP key is valid. This can be done in CSM.
TV will not start-up from Stand-by
Possible Stand-by Controller failure. Re-flash the software.
CSM
When CSM is activated and there is a USB memory stick connected to the TV, the software will dump the complete CSM content to the USB memory stick. The file (Csm.txt) will be saved in the root of the USB memory stick.
Loudspeakers
Make sure that the volume is set to minimum during disconnecting the speakers in the ON-state of the TV. The audio amplifier can be damaged by disconnecting the speakers during ON-state of the set!
Display option code
Attention: In case the SSB is replaced, always check the Panel Code in CSM, even when picture is available. Performance with the incorrect display option code can lead to unwanted side-effects for certain conditions
Note:
• It is assumed that the components are mounted correctly with correct values and no bad solder joints.
• Before any fault finding actions, check if the correct options are set.
NVM Editor
In some cases, it can be convenient if one directly can change the NVM contents. This can be done with the “NVM Editor” in SAM mode. With this option, single bytes can be changed.
Caution:
• Do not change these, without understanding the function of each setting, because incorrect NVM settings may seriously hamper the correct functioning of the TV set!
• Always write down the existing NVM settings, before changing the settings. This will enable you to return to the original settings, if the new settings turn out to be incorrect.
No Picture
When you have no picture, first make sure you have entered the correct display code.
Unstable Picture via HDMI input
Check if HDMI EDID data is properly programmed.
No Picture via HDMI input
Check if HDCP key is valid. This can be done in CSM.
TV will not start-up from Stand-by
Possible Stand-by Controller failure. Re-flash the software.
CSM
When CSM is activated and there is a USB memory stick connected to the TV, the software will dump the complete CSM content to the USB memory stick. The file (Csm.txt) will be saved in the root of the USB memory stick.
Loudspeakers
Make sure that the volume is set to minimum during disconnecting the speakers in the ON-state of the TV. The audio amplifier can be damaged by disconnecting the speakers during ON-state of the set!
Display option code
Attention: In case the SSB is replaced, always check the Panel Code in CSM, even when picture is available. Performance with the incorrect display option code can lead to unwanted side-effects for certain conditions
Software Upgrading
Description
It is possible for the user to upgrade the main software via the USB port. This allows replacement of a software image in a stand alone set. A description on how to upgrade the main software can be found in the DFU or on the Philips website.
Description
It is possible for the user to upgrade the main software via the USB port. This allows replacement of a software image in a stand alone set. A description on how to upgrade the main software can be found in the DFU or on the Philips website.
Update the TV software
1. Turn the TV on and wait for it to boot completely.
2. Insert the USB memory stick that contains the software update files in one of the USB ports of the TV.
3. The TV will automatically detect the USB memory stick.
Note: If the USB flash drive is not detected after power up, disconnect it and re-insert it.
4. Select [Update] and press OK.
1. Turn the TV on and wait for it to boot completely.
2. Insert the USB memory stick that contains the software update files in one of the USB ports of the TV.
3. The TV will automatically detect the USB memory stick.
Note: If the USB flash drive is not detected after power up, disconnect it and re-insert it.
4. Select [Update] and press OK.
5. To proceed, In next menu select [Start] and
press OK to start software updates.
6. Upgrading will now begins and the status of the updating progress will be displayed.
7. When the TV software is updated. Remove your USB flash drive, then select [Restart] and press OK to restart the TV.
6. Upgrading will now begins and the status of the updating progress will be displayed.
7. When the TV software is updated. Remove your USB flash drive, then select [Restart] and press OK to restart the TV.
Service Modes
The Service Mode feature is split into three parts:
• Service Alignment Mode (SAM).
• Factory Mode.
• Customer Service Mode (CSM).
SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:
• Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).
• Display information (“SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus). The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:
• Increase the home repair hit rate.
• Decrease the number of nuisance calls.
• Solve customer problems without home visit.
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon)
The Service Mode feature is split into three parts:
• Service Alignment Mode (SAM).
• Factory Mode.
• Customer Service Mode (CSM).
SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:
• Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).
• Display information (“SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus). The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:
• Increase the home repair hit rate.
• Decrease the number of nuisance calls.
• Solve customer problems without home visit.
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon)
Service Alignment Mode (SAM)
Purpose
• To modify the NVM.
• To display/clear the error code buffer.
• To perform alignments.
Purpose
• To modify the NVM.
• To display/clear the error code buffer.
• To perform alignments.
How to Activate SAM
To activate SAM, use one of the following methods:
• Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO” or “OK” button. Do not allow the display to time out between entries while keying the sequence.
To activate SAM, use one of the following methods:
• Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO” or “OK” button. Do not allow the display to time out between entries while keying the sequence.
After
entering SAM, the following items are displayed, with “SAM” in the upper right corner
of the screen to indicate that the television is in Service Alignment Mode.
How to Store SAM Settings
To store the settings changed in SAM mode, leave the top level SAM menu by using the POWER button on the remote control transmitter or the television set. Exceptions must be stored separately via the STORE button.
How to Exit SAM
Use one of the following methods:
• Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.
• Via a standard RC-transmitter, key in “00” sequence.
Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.
To store the settings changed in SAM mode, leave the top level SAM menu by using the POWER button on the remote control transmitter or the television set. Exceptions must be stored separately via the STORE button.
How to Exit SAM
Use one of the following methods:
• Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.
• Via a standard RC-transmitter, key in “00” sequence.
Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.
Factory mode:
Purpose
• To perform extended alignments.
Purpose
• To perform extended alignments.
How to Activate the Factory mode
To activate the Factory mode, use the following method:
• Press the following key sequence on the remote control transmitter: from the “Menu/Home screen” press “1999”, directly followed by the “Back” button. Do not allow the display to time out between entries while keying the sequence.
After entering the Factory mode, the following items are displayed.
To activate the Factory mode, use the following method:
• Press the following key sequence on the remote control transmitter: from the “Menu/Home screen” press “1999”, directly followed by the “Back” button. Do not allow the display to time out between entries while keying the sequence.
After entering the Factory mode, the following items are displayed.
How to Exit the Factory mode
Use one of the following methods:
• Select EXIT_FACTORY from the menu and press the “OK” button.
Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared
Use one of the following methods:
• Select EXIT_FACTORY from the menu and press the “OK” button.
Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and information on the TV operation settings.The call centre can instruct the customer (by telephone) to enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before making a service call. The CSM is a read-only mode; therefore, modifications are not possible in this mode.
The Customer Service Mode shows error codes and information on the TV operation settings.The call centre can instruct the customer (by telephone) to enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before making a service call. The CSM is a read-only mode; therefore, modifications are not possible in this mode.
How to Activate CSM
To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence).
To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence).
After entering the Customer Service Mode, the
following items are displayed.
Note: Activation of the CSM is only possible if there is no (user) menu on the screen
Note: Activation of the CSM is only possible if there is no (user) menu on the screen
How to Exit CSM
To exit CSM, use one of the following methods.
• Press the MENU/HOME button on the remote control transmitter.
• Press the POWER button on the remote control transmitter.• Press the POWER button on the television.
To exit CSM, use one of the following methods.
• Press the MENU/HOME button on the remote control transmitter.
• Press the POWER button on the remote control transmitter.• Press the POWER button on the television.
