MATRIX T7XE TREADMILL TROUBLESHOOTING - LED BLINKING CODES

MATRIX T7XE TREADMILL TROUBLESHOOTING - LED BLINKING CODES

ERROR CODES & ERROR MESSAGES _ TROUBLESHOOTING _ LED BLINKING CODES_ENTERTAINMENT TROUBLESHOOTING

REFERENCE DESIGNATOR & DESCRIPTION

LED 1 > Indicates the MCB with Daughter Board communication
LED 2 > Indicates the MCB with Daughter Board communication present

LED 3 > Indicates if MCB Voltage Supply is present.

ERROR CODES

Error messages - 0x01a2, 0x01a0, 0x0140, and 0x01a1.

Cause - incline direction is reversed.
* Check that the incline motor cable is connected at the MCB.
* Press "enter 2001 enter". The display should now read engineering mode.
* Press the calibration tab, then press start. If the calibration passes, delete the error log, unit is operational.
* If auto calibration fails, press manual cal elevation min and press start.
* Check to see if the led up and down lights are lit on the MCB as you change the elevation minimum. If leds are not lit, check the console cable and console. * If LEDs are lit, replace the incline motor.
* If incline motor does not resolve issues, replace MCB.

ERROR MESSAGE 0X02A0
1) cause - speed commanded but no belt movement detected (could be missing sensor).
2) Solution:
* Check the connection of the speed sensor cable to the MCB.
* Move the running belt, as it moves the MCB speed led should flash. If it does not, replace speed sensor.

* If the LED is flashing with belt movement, replace MCB signal wire

ERROR MESSAGES 0X02AE AND 0X02AF
1) Cause - checksum failure on critical novram loading (0X02AE) or checksum failure on non - critical novram loading (0X02AF).
2) Solution:
* Power the unit off / on.
* If the issue is not resolved by power reset, replace daughter board.

ERROR MESSAGE 0X029F
1) cause - error (drive fault report) created by the motor controller - used for ac motors only.
2) Solution:
* Power the unit off / on.
* Move the running belt, as it moves the MCB speed led should flash. if it does not, replace speed sensor.
* If the led is flashing with belt movement, replace MCB signal wire

ERROR MESSAGES 0X02B1 AND 0X02B2
1) Cause - the emergency circuit on the interface board fails (0x02b1) or the emergency circuit on the interface board active (0x02b2).
2) Solution:
* Check the emergency stop for function.
* If emergency stop is not working (always open or closed or a short), replace emergency stop switch.
* If emergency stop does not resolve the issue, replace the console.

ERROR MESSAGE 0X04A0
1) cause - the console's communication is lost
2) solution:
* Check the connection and condition of the digital communication wire at the daughter board.
* If no signal is present through the digital communication wire, led 1 on the daughter board should be unlit.
* Replace digital communication wire.
* Replace the daughter board.

ERROR MESSAGE 0X04A1
1) Cause - the motor control board's communication is lost.
2) Solution:
* Check the connection and condition of the MCB signal wire (goes from the daughter board to the MCB).
* If no signal is present through the MCB signal wire, led 2 on the daughter board should be unlit.
* Replace the MCB signal wire.
* Replace the daughter board.

ERROR MESSAGE 0X0441 AND 0X0442
1) Cause - a command is received from the console with its correct packet, but the daughter board has no function to support it (0x0441) or the received command code from the console is correct and is supported, but it has less or more data arguments.
2) Solution:
Power the unit off / on.
If the issue is not resolved by a power reset, replace daughter board

ERROR MESSAGE 0X0301
1) cause - flash or eeprom error.
2) Solution:
Power the unit off / on.
Replace the console

ERROR MESSAGE 0X3A5
1) Cause - failed to load the program.
2) Solution:
Reinstall the console software

ERROR MESSAGE 0X3A6
1) Cause - failed to run the program.
2) Solution:
Reinstall the console software.

ERROR BLINK CODES

ENTERTAINMENT TROUBLESHOOTING

Verify that your TV is Matrix brand equipment. Compare your TV to the TVs in Figures A and B. Compare your controller to Figure C. If your equipment looks different contact Matrix or the manufacturer of your TV equipment if known.

For Matrix produced and mounted equipment you can use the information outlined in this section to help with any connection and power issues you may have. If you have questions that are specific to the TV alone (settings, programming, menu options, etc) please see the entertainment owner’s manual.

PICTURE FUZZY OR UNCLEAR

Using a verified good piece of coax cable, remove the console back cover and hook the coax directly to the TV jack.  This bypasses internal connections for your machine.

Check your internal cables and fittings inside your machine at the console and below the motor cover. Make sure you have no damage (kinks, cuts etc) and no stray wires or poor fittings on the ends of the cables. Fittings should look clean  connector and no stray aluminium strands touching the centre conductor. Replace or repair any suspected cables.

If no damage can be found on cables, fittings, or connectors begin replacing cables and connectors with known good parts until the damaged part is found.

TV WILL NOT TURN ON

If you have no picture at all, check to see if you have any status lights on your controller (controller light is next to power button).  The status light should be red when off or in standby mode, and green when the TV is powered on.

Remove the console back (Figure A) and check the electrical connections for the TV

After you have verified all connections are secure and problem still exists verify power at the outlet. If outlet is not outputting 120 volts, check  room power.

If internal electrical connections are good,, and the outlet is outputting 120 Volts, the issue is likely with the TV, contact Matrix.

CONTROLLER ISSUES

If you have a status light on the controller but the On/Off button gives no response, disconnect and then reconnect the power to the treadmill from the wall. Attempt to turn on the TV again using the On/Off button.
If TV still does not power on, remove the console back  and check the controller connections at the console.
If the TV does not power on after the controller connections are reset, the issue it is likely with the TV itself, contact Matrix.

MATRIX T3X - 05 TREADMILL – AUTO CALIBRATION PROCEDURE – SERVICE MODE – MANAGER MODE – TREADMILL BELT ADJUSTMENT - ERROR CODE AND SOLUTIONS – TREADMILL REPAIR AND SERVICE

MATRIX T3x - 05 Treadmill – Auto calibration procedure – Service mode – Manager Mode – Treadmill belt adjustment - Error code and Solutions – Treadmill repair and service

Category: Treadmill Repair and Service 

Contents of this article 

• Auto calibration procedure 
• Engineering mode 
• Manager Mode 
• Error codes and solution 

MATRIX T3x - 05

Auto Calibration Procedure:
1) Press and hold the INCLINE DOWN and SPEED DOWN keys for three seconds until Manager appears on the middle LED display.
2) Press the SPEED or INCLINE UP key until Engineering appears on the display.
3) Press ENTER once Engineering is displayed.
4) Scroll between programs in the Engineering Mode using any UP or DOWN key until Auto Calibration appears on the middle LED display.
5) Press ENTER once Auto Calibration is displayed., you should not be standing on the running belt.
6) After completion, the display will either return to normal operation (if the unit passed the Auto Calibration) or display that the Auto Calibration failed.

Adjusting The running belt
After placing the treadmill in the position it will be used, the belt must be checked for proper tension and centering. The belt may need to be adjusted after the first 2 hours of use. Temperature, humidity, and use cause the belt to stretch at different rates. If the belt starts to slip when a user is on it, be sure to follow the directions below.
Step 1: Locate the two hex head bolts on the rear of the treadmill. The bolts are located at each end of the frame at the back of the treadmill. These bolts adjust the rear roller. Do not adjust until the treadmill is on. This will prevent over tightening of one side.
Step 2: The belt should have equal distance on either side between the frame. If the belt is touching one side, do not start the treadmill. Turn the bolts counter clockwise approximately one full turn on each side. Manually center the belt by pushing the belt from side to side. Tighten the bolts the same amount as when the user loosened them, approximately one full turn. Inspect the belt for damage.
Step 3: While the treadmill is running at 3 mph, observe the belt position. If it is moving to the right, tighten the right bolt by turning it clockwise 1/4 turn, and loosen the left bolt 1/4 turn. If it is moving to the left, tighten the left bolt by turning it clockwise 1/4 turn and loosen the right 1/4 turn. Repeat Step 3 until the belt remains centered for several minutes.
Step 4: Check the tension of the belt. The belt should be very snug. When a person walks or runs on the belt, it should not hesitate or slip. If this occurs, tighten the belt by turning both bolts clockwise 1/4 turn. Repeat if necessary.

Using manager mode

1) To enter Manager Mode, press & hold INCLINE DOWN and SPEED DOWN keys at the same time for 3-5 seconds until Manager appears on the display.
2) To enter the Manager Mode, press ENTER once Manager Mode appears on the display .
3) To scroll between settings in the Manager Mode, press the INCLINE or SPEED keys.
4) Press ENTER to modify the settings once displayed.
5) Press any INCLINE or SPEED key to change the value of the set ting.
6) Press the PAUSE key to exit the setting without saving.
7) Once the setting is correct, press ENTER to save.
8) Press the EMERGENCY STOP to exit Manager Mode.

Using engineering mode

1) To enter Engineering Mode, press & hold the INCLINE DOWN and SPEED DOWN keys at the same time for 3-5 seconds until
Manager Mode appears on the display.
2) Press the INCLINE or SPEED keys until Engineering Mode appears on the display (Figure A) and press ENTER.
3) To scroll between settings in the Engineering Mode, press the INCLINE or SPEED keys.
4) Press ENTER to modify the settings once displayed.
5) Press any INCLINE or SPEED key to change the value of the setting.
6) Press the PAUSE key to exit the setting without saving.
7) Once the setting is correct, press ENTER to save.
8) Press the EMERGENCY STOP to exit Engineering Mode.

Using Service mode
1) To enter Service Mode, press & hold the INCLINE DOWN and SPEED DOWN keys at the same time for 3-5 seconds until Manager Mode appears on the display.
2) Press the INCLINE or SPEED keys until Service Mode appears on the display and press ENTER.
3) To scroll between settings in the Service Mode, press the INCLINE or SPEED keys.
4) Press ENTER to modify the settings once displayed.
5) Press any INCLINE or SPEED key to change the value of the set ting.
6) Press the PAUSE key to exit the setting without saving.
7) Once the setting is correct, press ENTER to save.
8) Press the EMERGENCY STOP to exit Service Mode..
Troubleshooting

Error message 01A8 / 01AD / 02B6 / 02B7 / 02B8
1) Cause:
a. 01A8 - Main motor over current of 7 Amps.
b. 01AD - Motor over temperature.
c. 02B6 - Speed up is over current.
d. 02B7 - Speed down is over current.
e. 02B8 - Running status over current.
2) Solution:
a. Perform an amp draw (see instruction for how to run an amp draw on Matrix treadmills). Flip the deck or replace the running belt as needed.
b. If the amp draw is normal, replace the MCB.

Error message 01AB
1) Cause:
a. Inverter error.
2) solution:
a. When the display is showing an 01AB error, the MCB Fault LED should be lit .
b. If the MCB Fault LED is not lit, replace the console.
c. If the MCB Fault LED is lit, replace the MCB.
Error message 02A0 / 02A8
1) Cause:
a. 02A0 - Main motor failure. The belt does not move when it is supposed to move.
b. 02A8 - Inverter circuit of the motor failed. Motor resistance is closed.
2) Solution:
a. Check the Motor wire connection between the Motor and MCB .
b. Press the start key and check the MCB PWM LED (Figures B).
-- If PWM LED does not flash, replace the console.
-- If PWM LED flashes, follow the steps below.
c. Use a multi - meter to check the 3 points (U / V / W) and see if there’s a resistance reading .
-- If yes, replace the MCB.
-- If no, replace the motor

Error message 02A1 / 02A2
1) Cause:
a. 02A1 - Over AC power input voltage.
b. 02A2 - Over / low DC bus voltage.
2) Solution:
a. Use a multi - meter to check if the input power matches local power specifications at the MCB. Switch to a different outlet if necessary.
- If a known good outlet is not providing the correct power, replace the power components as needed.
b. If the power input is ok, replace the MCB.

Error message 02AD
1) Cause:
a. MCB over temperature.
2) Solution:
a. Check the Motor wire connection between the Motor and MCB .
b. Use a multi meter to check the for a resistance value across the 2 blue wires of the motor wire .
-- If there is a resistance value, replace the MCB.
-- If there is not a resistance value, replace the motor.

Error message 02B9 / 02BA / 02BC / 02BD
1) Cause:
a. 02B9 - The inner memory IC data write error.
b. 02BA - The inner memory IC data read error.
c. 02BC - Ground connection or fuse error.
d. 02BD - Inverter hardware interrupt error.
2) Solution:
a. Replace the MCB.

Error message 04A0
1) Cause:
a. PCB communication disconnected.
2) Solution:
a. Check the console cable connection between the UCB and MCB
b. Replace the console cable if any damage is found.
c. Replace the console if the connections are good.
d. Replace the MCB if all other solutions fail

Error message 04B0
1) Cause:
a. MCB communication disconnected.
2) Solution:
a. Check the console cable connection between the UCB and MCB.
b. Replace the console cable if any damage is found.
c. Replace the console if the connections are good.
d. Replace the MCB if all other solutions fail.