PHILIPS 32FL5605D SERVICE MODE AND ERROR CODES
Service Modes
The Service Mode feature is split into four parts:
• Service Default Mode (SDM).
• Service Alignment Mode (SAM).
• Customer Service Mode (CSM).
• Computer Aided Repair Mode (ComPair).
SDM and SAM offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:
• A pre-defined situation to ensure measurements can be made under uniform conditions (SDM).
• Activates the blinking LED procedure for error identification when no picture is available (SDM).
• The possibility to overrule software protections when SDM is entered via the Service pins.
• Make alignments (e.g. White Tone), (de)select options, enter options codes, reset the error buffer (SAM).
• Display information (“SDM” or “SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus). The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:
• Increase the home repair hit rate.
• Decrease the number of nuisance calls.
• Solved customers' problem without home visit. ComPair Mode is used for communication between a computer and a TV on I2C /UART level and can be used by a Service engineer to quickly diagnose the TV set by reading out error codes, read and write in NVMs, communicate with ICs and the uP (PWM, registers, etc.), and by making use of a fault finding database. It will also be possible to up and download the software of the TV set via I2C with help of ComPair. To do this, ComPair has to be connected to the TV set via the compare connector, which will be accessible through the rear of the set (without removing the rear cover
The Service Mode feature is split into four parts:
• Service Default Mode (SDM).
• Service Alignment Mode (SAM).
• Customer Service Mode (CSM).
• Computer Aided Repair Mode (ComPair).
SDM and SAM offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:
• A pre-defined situation to ensure measurements can be made under uniform conditions (SDM).
• Activates the blinking LED procedure for error identification when no picture is available (SDM).
• The possibility to overrule software protections when SDM is entered via the Service pins.
• Make alignments (e.g. White Tone), (de)select options, enter options codes, reset the error buffer (SAM).
• Display information (“SDM” or “SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus). The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:
• Increase the home repair hit rate.
• Decrease the number of nuisance calls.
• Solved customers' problem without home visit. ComPair Mode is used for communication between a computer and a TV on I2C /UART level and can be used by a Service engineer to quickly diagnose the TV set by reading out error codes, read and write in NVMs, communicate with ICs and the uP (PWM, registers, etc.), and by making use of a fault finding database. It will also be possible to up and download the software of the TV set via I2C with help of ComPair. To do this, ComPair has to be connected to the TV set via the compare connector, which will be accessible through the rear of the set (without removing the rear cover
Service Default Mode (SDM)
PurposeSet the TV in SDM mode in order to be able to:
• Create a pre-defined setting for measurements to be made.
• Override software protections.
• Start the blinking LED procedure.
• Read the error buffer.
• Check the life timer.
• Set linear video and audio settings to 50%,
but volume to 25%. Stored user settings are not affected.
• All service-unfriendly modes (if present) are disabled, since they interfere with diagnosing/repairing a set. These service unfriendly modes are:
– (Sleep) timer.
– Blue mute/Wall paper.
– Auto switch “off” (when there is no “ident” signal).
– Hotel or hospital mode.
– Child lock or parental lock (manual or via V-chip).
– Skipping, blanking of “Not favorite”, “Skipped” or “Locked” presets/channels.
– Automatic storing of Personal Preset or Last Status settings.
– Automatic user menu time-out (menu switches back/ OFF automatically.
– Auto Volume levelling (AVL).
• All service-unfriendly modes (if present) are disabled, since they interfere with diagnosing/repairing a set. These service unfriendly modes are:
– (Sleep) timer.
– Blue mute/Wall paper.
– Auto switch “off” (when there is no “ident” signal).
– Hotel or hospital mode.
– Child lock or parental lock (manual or via V-chip).
– Skipping, blanking of “Not favorite”, “Skipped” or “Locked” presets/channels.
– Automatic storing of Personal Preset or Last Status settings.
– Automatic user menu time-out (menu switches back/ OFF automatically.
– Auto Volume levelling (AVL).
How to
Activate SDM
For this chassis there are two kinds of SDM: an analog SDM and a digital SDM
• Analog SDM: use the standard RC-transmitter and key in the code “062596”, directly followed by the “MENU” (or HOME) button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or HOME) button again.
• Digital SDM: use the standard RC-transmitter and key in the code “062593”, directly followed by the “MENU” (or HOME) button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or HOME) button again.
• Analog SDM can also be activated by grounding for a moment the solder pad on the SSB, with the indication “SDM” .
For this chassis there are two kinds of SDM: an analog SDM and a digital SDM
• Analog SDM: use the standard RC-transmitter and key in the code “062596”, directly followed by the “MENU” (or HOME) button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or HOME) button again.
• Digital SDM: use the standard RC-transmitter and key in the code “062593”, directly followed by the “MENU” (or HOME) button.
Note: It is possible that, together with the SDM, the main menu will appear. To switch it “off”, push the “MENU” (or HOME) button again.
• Analog SDM can also be activated by grounding for a moment the solder pad on the SSB, with the indication “SDM” .
After activating this mode, “SDM” will appear in
the upper right corner of the screen (when a picture is available).
How to Navigate
When the “MENU” (or HOME) button is pressed on the RC transmitter, the TV set will toggle between the SDM and the normal user menu.
How to Exit SDM
Use one of the following methods:
• Switch the set to STAND-BY via the RC-transmitter.
• Via a standard customer RC-transmitter: key in “00”- sequence.
How to Navigate
When the “MENU” (or HOME) button is pressed on the RC transmitter, the TV set will toggle between the SDM and the normal user menu.
How to Exit SDM
Use one of the following methods:
• Switch the set to STAND-BY via the RC-transmitter.
• Via a standard customer RC-transmitter: key in “00”- sequence.
Service Alignment Mode (SAM)
Purpose• To perform (software) alignments.
• To change option settings.
• To easily identify the used software version.
• To view operation hours.
• To display (or clear) the error code buffer.
How to Activate SAM
Via a standard RC transmitter: Key in the code “062596” directly followed by the “INFO” button. After activating SAM with this method a service warning will appear on the screen, continue by pressing the “OK” button on the RC.
How to
Navigate
• In SAM, the menu items can be selected with the
“CURSOR UP/DOWN” key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the screen, move the “CURSOR UP/DOWN” key to display the next/previous menu items.
• With the “CURSOR LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
• With the “OK” key, it is possible to activate the selected action.
How to Exit SAM
Use one of the following methods:
• Switch the TV set to STAND-BY via the RC-transmitter.
• Via a standard RC-transmitter, key in “00” sequence, or select the “BACK” key.
• In SAM, the menu items can be selected with the
“CURSOR UP/DOWN” key on the RC-transmitter. The selected item will be highlighted. When not all menu items fit on the screen, move the “CURSOR UP/DOWN” key to display the next/previous menu items.
• With the “CURSOR LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
• With the “OK” key, it is possible to activate the selected action.
How to Exit SAM
Use one of the following methods:
• Switch the TV set to STAND-BY via the RC-transmitter.
• Via a standard RC-transmitter, key in “00” sequence, or select the “BACK” key.
Customer Service Mode (CSM)
PurposeThe Customer Service Mode shows error codes and information on the TV’s operation settings. A call centre can instruct the customer (by telephone) to enter CSM in order to identify the status of the set. This helps them to diagnose problems and failures in the TV before making a service call. The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
• Ignore “Service unfriendly modes”.
• Line number for every line (to make CSM language independent).
• Set the screen mode to full screen (all contents on screen is visible).
• After leaving the Customer Service Mode, the original settings are restored.
• Possibility to use “CH+” or “CH-” for channel
surfing, or enter the specific channel number on the RC.
How to Activate
To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence).
How to Activate
To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence).
How to
Exit CSM
Press “MENU” (or HOME) / “Back” key on the RC-transmitter.
Press “MENU” (or HOME) / “Back” key on the RC-transmitter.
ComPair
IntroductionComPair (Computer Aided Repair) is a Service tool for Philips Consumer Lifestyle products. and offers the following:
1. ComPair helps you to quickly get an understanding on how to repair the chassis in a short and effective way.
2. ComPair allows very detailed diagnostics and is therefore capable of accurately indicating problem areas. You do not have to know anything about I2C or UART commands yourself, because ComPair takes care of this.
3. ComPair speeds up the repair time since it can automatically communicate with the chassis (when the uP is working) and all repair information is directly available.
4. ComPair features TV software up possibilities.
Specifications
ComPair consists of a Windows based fault finding program and an interface box between PC and the (defective) product. The (new) ComPair II interface box is connected to the PC via an USB cable. For the TV chassis, the ComPair interface box and the TV communicate via a bi-directional cable via the service connector(s)
How to
Order
ComPair II order codes:
• ComPair II interface: 3122 785 91020.
• ComPair UART interface cable: 3138 188 75051.
• Program software can be downloaded from the Philips Service portal.
Note: If you encounter any problems, contact your local support desk
ComPair II order codes:
• ComPair II interface: 3122 785 91020.
• ComPair UART interface cable: 3138 188 75051.
• Program software can be downloaded from the Philips Service portal.
Note: If you encounter any problems, contact your local support desk
Error Codes
Introduction
The error code buffer contains all detected errors since the last time the buffer was erased. The buffer is written from left to right, new errors are logged at the left side, and all other errors shift one position to the right. When an error occurs, it is added to the list of errors, provided the list is not full. When an error occurs and the error buffer is full, then the new error is not added, and the error buffer stays intact (history is maintained). To prevent that an occasional error stays in the list forever, the error is removed from the list after more than 50 hrs. of operation. When multiple errors occur (errors occurred within a short time span), there is a high probability that there is some relation between them.
The error code buffer contains all detected errors since the last time the buffer was erased. The buffer is written from left to right, new errors are logged at the left side, and all other errors shift one position to the right. When an error occurs, it is added to the list of errors, provided the list is not full. When an error occurs and the error buffer is full, then the new error is not added, and the error buffer stays intact (history is maintained). To prevent that an occasional error stays in the list forever, the error is removed from the list after more than 50 hrs. of operation. When multiple errors occur (errors occurred within a short time span), there is a high probability that there is some relation between them.
How to Read the Error Buffer
Use one of the following methods:
• On screen via the SAM (only when a picture is visible).
E.g.:
– 00 00 00 00 00: No errors detected
– 23 00 00 00 00: Error code 23 is the last and only detected error.
– 37 23 00 00 00: Error code 23 was first detected and error code 37 is the last detected error.
– Note that no protection errors can be logged in the error buffer.
• Via the blinking LED procedure.
Use one of the following methods:
• On screen via the SAM (only when a picture is visible).
E.g.:
– 00 00 00 00 00: No errors detected
– 23 00 00 00 00: Error code 23 is the last and only detected error.
– 37 23 00 00 00: Error code 23 was first detected and error code 37 is the last detected error.
– Note that no protection errors can be logged in the error buffer.
• Via the blinking LED procedure.
• Via ComPair.
How to Clear the Error Buffer
Use one of the following methods:
• By activation of the “Reset error buffer” command in the SAM menu.
• With a normal RC, key in sequence “MUTE” followed by “062599” and “OK”.
• If the content of the error buffer has not changed for 50+ hours, it resets automatically.
Use one of the following methods:
• By activation of the “Reset error buffer” command in the SAM menu.
• With a normal RC, key in sequence “MUTE” followed by “062599” and “OK”.
• If the content of the error buffer has not changed for 50+ hours, it resets automatically.
The Blinking LED Procedure
IntroductionThe software is capable of identifying different kinds of errors. Because it is possible that more than one error can occur over time, an error buffer is available, which is capable of storing the last five errors that occurred. This is useful if the OSD is not working properly. Errors can also be displayed by the blinking LED procedure. The method is to repeatedly let the front LED pulse with as many pulses as the error code number, followed by a period of 1.5 seconds in which the LED is “off”. Then this sequence is repeated.
Example (1): error code 4 will result in four times the sequence LED “on” for 0.25 seconds / LED “off” for 0.25 seconds. After this sequence, the LED will be “off” for 1.5 seconds. Any RC5 command terminates the sequence. Error code LED blinking is in red color.
Example (2): the content of the error buffer is “12 9 6 0 0” After entering SDM, the following occurs:
• 1 long blink of 5 seconds to start the sequence,
• 12 short blinks followed by a pause of 1.5 seconds,
• 9 short blinks followed by a pause of 1.5 seconds,
• 6 short blinks followed by a pause of 1.5 seconds,
• 1 long blink of 1.5 seconds to finish the sequence,
• The sequence starts again with 12 short blinks.
Displaying the Entire Error Buffer
Additionally, the entire error buffer is displayed when Service Mode “SDM” is entered. In case the TV set is in protection or Stand-by: The blinking LED procedure sequence (as in SDMmode in normal operation) must be triggered by the following RC sequence: “MUTE” “062500” “OK”
Additionally, the entire error buffer is displayed when Service Mode “SDM” is entered. In case the TV set is in protection or Stand-by: The blinking LED procedure sequence (as in SDMmode in normal operation) must be triggered by the following RC sequence: “MUTE” “062500” “OK”
In order to avoid confusion with RC5 signal
reception blinking, this blinking procedure is terminated when a RC5 command is
received.
