PHILIPS 39PFL4508 - Service mode - SDM - ASM - Factory mode - CSM - LED Television repair and service
Category: LED Television Repair and service
Contents of this article
- How to enter to SDM
- How to enter to SAM
- Factory mode
PHILIPS 42PFT6509
Service Modes
The Service Mode feature is split into five parts:
1. Service Default Mode (SDM).
2. Service Alignment Mode (SAM).
3. Factory Mode.
4. Customer Service Mode (CSM).
5. Computer Aided Repair Mode (ComPair). SDM, SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:
A. A pre-defined situation to ensure measurements can be made under uniform conditions (SDM).
B. Activates the blinking LED procedure for error identification when no picture is available (SDM).
C. Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).
D. Display information (“SDM” or “SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus). The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:
# Increase the home repair hit rate.
# Decrease the number of nuisance calls.
# Solved customers’ problem without home visit.
1. Service Default Mode (SDM).
2. Service Alignment Mode (SAM).
3. Factory Mode.
4. Customer Service Mode (CSM).
5. Computer Aided Repair Mode (ComPair). SDM, SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:
A. A pre-defined situation to ensure measurements can be made under uniform conditions (SDM).
B. Activates the blinking LED procedure for error identification when no picture is available (SDM).
C. Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).
D. Display information (“SDM” or “SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus). The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:
# Increase the home repair hit rate.
# Decrease the number of nuisance calls.
# Solved customers’ problem without home visit.
ComPair
Mode is used for communication between a computer and a TV on I2C /UART
level and can be used by a Service engineer to quickly diagnose the TV
set by reading out error codes, read and write in NVMs, communicate with
ICs and the micro processor (PWM, registers, etc.), and by making use
of a fault finding database. It will also be possible to up and download
the software of the TV set via I2C with help of ComPair. To do this,
ComPair has to be connected to the TV set via the ComPair connector,
which will be accessible through the rear of the set (without removing
the rear cover).
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon)
Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon)
Service Default Mode (SDM)
Purpose
Set the TV in SDM mode in order to be able to create a predefined setting for measurements to be made. In this platform, a simplified SDM is introduced (without protection override and without tuning to a predefined frequency).
Specifications
# Set linear video and audio settings to 50%, but volume to 25%. Stored user settings are not affected.
# All service-unfriendly modes (if present) are disabled, since they interfere with diagnosing/repairing a set. These service unfriendly modes are:
(Sleep) timer.
Blue mute/Wall paper.
Auto switch “off” (when there is no “ident” signal).
Hotel or hospital mode.
Child lock or parental lock (manual or via V-chip).
Skipping, blanking of “Not favourite”, “Skipped” or “Locked” presets/channels.
Automatic storing of Personal Preset or Last Status settings. back/OFF automatically.
Purpose
Set the TV in SDM mode in order to be able to create a predefined setting for measurements to be made. In this platform, a simplified SDM is introduced (without protection override and without tuning to a predefined frequency).
Specifications
# Set linear video and audio settings to 50%, but volume to 25%. Stored user settings are not affected.
# All service-unfriendly modes (if present) are disabled, since they interfere with diagnosing/repairing a set. These service unfriendly modes are:
(Sleep) timer.
Blue mute/Wall paper.
Auto switch “off” (when there is no “ident” signal).
Hotel or hospital mode.
Child lock or parental lock (manual or via V-chip).
Skipping, blanking of “Not favourite”, “Skipped” or “Locked” presets/channels.
Automatic storing of Personal Preset or Last Status settings. back/OFF automatically.
HOW TO ENTER TO SDM
To activate SDM, use the following methods:
Press the following key sequence on the RC transmitter: “062596”, directly followed by the “Home/Menu” button. After activating this mode, “SDM” will appear in the upper left corner of the screen.
On Screen Menu
After activating SDM, the following items are displayed, with SDM in the upper right corner of the screen to indicate that the television is in Service Default Mode. Menu items and explanation:
• xxxxx Operating hours (in decimal).
• AAAAB-X.YYY See Software Identification, Version, and
Cluster for the software name definition.
• ERR Shows all errors detected since the last time the buffer was erased in format <xxx> <xxx> <xxx> <xxx> <xxx> (five errors possible).
• OP Used to read-out the option bytes. In this chassis two times eight option codes are used.
To activate SDM, use the following methods:
Press the following key sequence on the RC transmitter: “062596”, directly followed by the “Home/Menu” button. After activating this mode, “SDM” will appear in the upper left corner of the screen.
On Screen Menu
After activating SDM, the following items are displayed, with SDM in the upper right corner of the screen to indicate that the television is in Service Default Mode. Menu items and explanation:
• xxxxx Operating hours (in decimal).
• AAAAB-X.YYY See Software Identification, Version, and
Cluster for the software name definition.
• ERR Shows all errors detected since the last time the buffer was erased in format <xxx> <xxx> <xxx> <xxx> <xxx> (five errors possible).
• OP Used to read-out the option bytes. In this chassis two times eight option codes are used.
How to Exit SDM
• Switch the set to Stand-by, by pressing the standby button on the remote control transmitter or on the television set.
• Via a standard customer RC-transmitter: key in “00”-sequence.
Note: If the TV is switched “off” by a power interrupt while in SDM, the TV will show up in the last status of SDM menu as soon as the power is supplied again. The error buffer will not be cleared.
• Switch the set to Stand-by, by pressing the standby button on the remote control transmitter or on the television set.
• Via a standard customer RC-transmitter: key in “00”-sequence.
Note: If the TV is switched “off” by a power interrupt while in SDM, the TV will show up in the last status of SDM menu as soon as the power is supplied again. The error buffer will not be cleared.
Service Alignment Mode (SAM)
Purpose
• To modify the NVM.
• To display/clear the error code buffer.
• To perform alignments.
Specifications
• Operation hours counter (maximum five digits displayed).
• Software version, error codes, and option settings display.
• Error buffer clearing.
• Option settings.
• Software alignments (White Tone).
• NVM Editor.
• Set screen mode to full screen (all content is visible).
HOW TO ENTER TO SAM
To activate SAM, use one of the following methods:
• Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO/OK” button. Do not allow the display to time out between entries while keying the sequence.
• Or via ComPair. After entering SAM, the following items are displayed, with “SAM” in the upper right corner of the screen to indicate that the television is in Service Alignment Mode.
Purpose
• To modify the NVM.
• To display/clear the error code buffer.
• To perform alignments.
Specifications
• Operation hours counter (maximum five digits displayed).
• Software version, error codes, and option settings display.
• Error buffer clearing.
• Option settings.
• Software alignments (White Tone).
• NVM Editor.
• Set screen mode to full screen (all content is visible).
HOW TO ENTER TO SAM
To activate SAM, use one of the following methods:
• Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO/OK” button. Do not allow the display to time out between entries while keying the sequence.
• Or via ComPair. After entering SAM, the following items are displayed, with “SAM” in the upper right corner of the screen to indicate that the television is in Service Alignment Mode.
How to Exit SAM
Use one of the following methods:
• Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.
• Via a standard RC-transmitter, key in “00” sequence.
Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error
Use one of the following methods:
• Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.
• Via a standard RC-transmitter, key in “00” sequence.
Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and information on the TVs operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before making a service call. The CSM is a read-only mode; therefore, modifications are not possible in this mode.
Specifications
# Ignore “Service unfriendly modes”.
# Line number for every line (to make CSM language independent).
# Set the screen mode to full screen (all contents on screen is visible).
# After leaving the Customer Service Mode, the original settings are restored.
# Possibility to use “CH+” or “CH-” for channel surfing, or enter the specific channel number on the RC.
HOW TO ENTER TO CSM
To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed.
How to Exit CSMPurpose
The Customer Service Mode shows error codes and information on the TVs operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before making a service call. The CSM is a read-only mode; therefore, modifications are not possible in this mode.
Specifications
# Ignore “Service unfriendly modes”.
# Line number for every line (to make CSM language independent).
# Set the screen mode to full screen (all contents on screen is visible).
# After leaving the Customer Service Mode, the original settings are restored.
# Possibility to use “CH+” or “CH-” for channel surfing, or enter the specific channel number on the RC.
HOW TO ENTER TO CSM
To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed.
To exit CSM, use one of the following methods.
# Press the MENU/HOME button on the remote control transmitter.
# Press the POWER button on the remote control transmitter.
# Press the POWER button on the television set
HOW TO ENTER TO FACTORY MODE
To activate the Factory mode, use the following method:
Press the following key sequence on the remote control transmitter: from the “menu/home” press “1999”, directly followed by the “Back/Return” button. Do not allow the display to time out between entries while keying the sequence.
After entering the Factory mode, the following items are displayed,
Press the following key sequence on the remote control transmitter: from the “menu/home” press “1999”, directly followed by the “Back/Return” button. Do not allow the display to time out between entries while keying the sequence.
After entering the Factory mode, the following items are displayed,
How to Exit the Factory mode
Use one of the following methods:
Select EXIT_FACTORY from the menu and press the “OK” button.
Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.
Use one of the following methods:
Select EXIT_FACTORY from the menu and press the “OK” button.
Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.
