- The
unit does not turn on when I press the Power button on the remote control.
|
- Check
to see if the power cord is connected.
- Confirm
that the Device Selection of the remote control is set to TV.
|
- A normal broadcast is not displayed.
|
- Check to see if the antenna cable has been properly connected. Aerial IN 1:
Normal/Cable/DTV, Aerial IN 2: DTV only
|
- Digital
broadcast is not displayed
|
- Check
that the aerial for receiving digital broadcasts (UHF aerial) has been
installed. When watching cable TV, check that
your cable TV service provider transmits digital broadcasts.
- Check to see if the aerial cable is properly connected. Aerial IN 1: Normal/Cable/DTV, Aerial
IN 2: DTV only
- Run
Auto Scan
|
- Cable
broadcasting does not work
|
- Install a satellite antenna (Parabola) and connect it to the TV
|
- Satellite broadcasting does not work
|
- Subscribe to a local cable broadcasting firm and get support.
|
- The
remote control does not work
|
- Press
the Select Device button to select the TV or external device.
- Replace
the battery of the remote control with a new one.
- Insert
the battery making sure the polarity (+,-) is correct.
- Check
if the angle or the distance is sufficient, or if there is any interference
between the product and the remote control.
- Make
sure the user has pressed the correct button.
- To
avoid direct sunlight to the receiving panel of the TV, remove any indoor
lighting or change the location of the TV.
- Check
if the power switch at the back left of the TV is turned on.
|
- Cannot
change the channel with the remote control.
|
- Press
the Select Device button to select the TV.
- Change
the channel using the remote control of the cable or satellite receiver
|
- Cannot
select an A/V channel.
|
- Press
the TV/AV button and check if the AV item is grayed out. When the AV item is
grayed out, you cannot select an A/V channel. Check if the connector is
properly connected
|
|
|
- Check
if the menu is grayed out. If a menu is grayed out, it cannot be selected.
|
- The
screen is black and there is no sound
|
- Check
if the power cord is properly connected.
- Turn
on the power.
- Select
an AV channel that corresponds to the external device.
|
- Only
the screen is blank/it is dark or too bright.
|
- Adjust
the screen brightness.
- If
the screen is too dark, check to see if Power Saving Mode is set to
"Super Power Saving". Although Super Power
Saving Mode consumes less power than Standard Mode, Super Power Saving Mode may have the
screen dark.
|
- The
screen is blue/the external channel is not displayed.
|
- Check
if the connector is properly installed.
- Select
an AV channel that corresponds to the external device.
|
- The
screen overlaps (double/triple).
|
- Check
if the antenna is properly installed.
- Adjust
the position, angle or direction of the antenna.
|
- The
screen is snowy or unclear. The
picture quality gets worse when it is windy
|
- Check
if the antenna has been bent or moved by the wind.
- Check
the antenna for its lifetime. (Normally 3 - 5 years, 1-2 years near the
coast)
|
- Dotted
or semi-dotted lines are displayed on the screen.
|
- Install
the antenna as far away from the road as possible
|
èThe
screen is black and white.
|
èAdjust
the color density.
èCheck
if the connector is properly installed
|
- The
colors of the screen are odd/strange
|
|
- Unusual
lines appear on the screen.
|
- Keep
the antenna away from the power cord or connectors if possible
|
- Unusual
lines appear on the screen when watching on
|
- Keep
the video player as far away from the TV as possible.
|
- There
is no picture on the screen when I have connected to another device through
the Monitor OUT port
|
- A
video signal is only output through the Monitor OUT port when the current
input mode is TV (analog broadcast), External In or S-VIDEO. Check that the current mode is one of the
above
|
- A
boundary appears on the screen.
|
- Displaying
a still picture on the screen may permanently damage the PDP panel.
- A
boundary may appear due to the difference in the transparency of the panel
when watching the picture in the 4:3 aspect ratio for a long time and the
picture in the left, right and center screens is a still image.
- A
boundary may appear when watching a still picture from a DVD player or a
video game console on the screen for a long time
|
- An
after-image remains on the screen.
|
- Due
to the nature of PDP TVs, partial after-images may appear if a still picture
is displayed for a certain period of time after connecting a video game
console or a computer. This is caused
by brightness deterioration due to the storage effect of the panel, and to prevent this from happening, we recommend
you reduce 'brightness' and 'contrast'.
|
- A
"snapping" sound is emitted from the product.
|
- This sound may be heard when the product chassis shrinks or expands due to
the surrounding humidity or temperature change. This sound does not indicate
a problem and there is no need to worry
|
- There
is noise from the product.
|
- A
PDP TV may produce sound at a certain level when operating the fan to cool
its internal temperature. In addition, since the high-speed switching circuit
and the high current may produce noise depending on the screen brightness
change, a PDP TV produces more noise than a conventional CRT TV.
|
- Cannot
change the resolution.
|
- Update
the driver of the graphics card with the latest version.
|
- Letters
are not properly displayed.
|
- Set
the resolution lower than the current one. (e.g. 1024×768 => 640×480)
|
|
|
- Since
a PDP TV displays a picture on the screen by discharging plasma, operating
for a long time may introduce heat onto the panel. The internal heat of the
panel is sent to the vent on the upper part of the product, and users must
take care not to touch the hot air from the vent. The heat from the PDP TV does not indicate a defect or problem
|
SAMSUNG PPM42M5SSX_XSS - PLASMA TV - TROUBLESHOOTING
