SAMSUNG UE32B6000VW - UE37B6000VW - UE40B6000VW - UE46B6000VW -
UE32B6050VW - UE37B6050VW - UE40B6050VW - UE46B6050VW SERVICE MODE
TROUBLE SHOOTING SELF DIAGNOSIS AND SOFTWARE UPDATE
SAMSUNG UE32B6000VW - UE37B6000VW - UE40B6000VW - UE46B6000VW - UE32B6050VW - UE37B6050VW - UE40B6050VW - UE46B6050VW
SERVICE MODE TROUBLE SHOOTING SELF DIAGNOSIS AND SOFTWARE UPDATE
Using the Media Play Function
This function enables you to view and listen to photo(JPEG), audio files(MP3) and movie(MPEG) saved on a USB Mass
Storage Class (MSC) device.
Press the POWER button on the remote control or front panel.
- The TV is powered on.
Connect a USB device containing JPEG and/or MP3 and or/MPEG files to the usb jack (USB jack) on the side of the TV.
- (If you enter the Media Play mode with no USB device connected the message “No external storage device found. Check the connection status.” will appear. In this case, insert the USB device, exit the screen by pressing the MEDIA.P button on the remote control and enter the MEDIA.P screen again.
- MTP (Media Transfer Protocol) is not supported.
- The file system only supports FAT16/32 (The NTFS file system is supported).
- Certain types of USB Digital camera and audio devices may not be compatible with this TV.
- Media Play only supports USB Mass Storage Class devices (MSC). MSC is a Mass Storage Class Bulk-Only Transport device. Examples of MSC are Thumb drives and Flash Card Readers (Both USB HDD and HUB are not supported.)
- Please connect directly to the USB port of your TV. If you are using a separate cable connection, there may be a USB Compatibility problem.
- Before connecting your device to the TV, please back up your files to prevent them from damage or loss of data.SAMSUNG is not responsible for any data file damage or data loss.
- Do not disconnect the USB device while it is loading.
- MSC supports MP3 and JPEG files, while a PTP device supports JPEG files only.
- The sequential jpeg format is supported.
- Photo and audio files must be named in English, French or Spanish. If not, the files can not be played. Change the file names to English, French or Spanish if necessary.
- The higher the resolution of the image, the longer it takes to display on the screen.
- The maximum supported JPEG resolution is 15360 x 8640 pixels.
- For unsupported or corrupted file
This function enables you to view and listen to photo(JPEG), audio files(MP3) and movie(MPEG) saved on a USB Mass
Storage Class (MSC) device.
Press the POWER button on the remote control or front panel.
- The TV is powered on.
Connect a USB device containing JPEG and/or MP3 and or/MPEG files to the usb jack (USB jack) on the side of the TV.
- (If you enter the Media Play mode with no USB device connected the message “No external storage device found. Check the connection status.” will appear. In this case, insert the USB device, exit the screen by pressing the MEDIA.P button on the remote control and enter the MEDIA.P screen again.
- MTP (Media Transfer Protocol) is not supported.
- The file system only supports FAT16/32 (The NTFS file system is supported).
- Certain types of USB Digital camera and audio devices may not be compatible with this TV.
- Media Play only supports USB Mass Storage Class devices (MSC). MSC is a Mass Storage Class Bulk-Only Transport device. Examples of MSC are Thumb drives and Flash Card Readers (Both USB HDD and HUB are not supported.)
- Please connect directly to the USB port of your TV. If you are using a separate cable connection, there may be a USB Compatibility problem.
- Before connecting your device to the TV, please back up your files to prevent them from damage or loss of data.SAMSUNG is not responsible for any data file damage or data loss.
- Do not disconnect the USB device while it is loading.
- MSC supports MP3 and JPEG files, while a PTP device supports JPEG files only.
- The sequential jpeg format is supported.
- Photo and audio files must be named in English, French or Spanish. If not, the files can not be played. Change the file names to English, French or Spanish if necessary.
- The higher the resolution of the image, the longer it takes to display on the screen.
- The maximum supported JPEG resolution is 15360 x 8640 pixels.
- For unsupported or corrupted file
Trouble shooting about new
functions
1. I tried to set up BGM in Media play. I can
select a file but I cannot configure the Mood settings.
The BGM shuffle and Mood settings are only available when the Music DB configuration is complete. Enter the Music category and complete the Music DB configuration first.
The BGM shuffle and Mood settings are only available when the Music DB configuration is complete. Enter the Music category and complete the Music DB configuration first.
2.Photo thumbnails are not displayed in the
Photo category.
This may occur when the photo format is not supported by the TV or the JPEG files do not include thumbnails.
This may occur when the photo format is not supported by the TV or the JPEG files do not include thumbnails.
3. Video thumbnails are not displayed in the
Movie category.
A video thumbnail is only displayed when the video has been played at least
once.
4. The JPEG files on the USB memory are not in
the list.
Files with a path longer than 256 characters will not be displayed.
5. I have connected a digital camera, but I cannot browse the folders.
When a device is connected in PTP mode, a browsing folder is not supported.
6. I cannot play the currently highlighted file.
Check if another file is selected (checked). The selected file will be played
7. I want to know about supported photo color formats.
The RGB, YUV, YCbCr, CMYK, YCCK, GRAY formats are supported.
8. I want to know about the maximum supported photo resolution.
The maximum resolution is 15360x8640 pixels.
5. I have connected a digital camera, but I cannot browse the folders.
When a device is connected in PTP mode, a browsing folder is not supported.
6. I cannot play the currently highlighted file.
Check if another file is selected (checked). The selected file will be played
7. I want to know about supported photo color formats.
The RGB, YUV, YCbCr, CMYK, YCCK, GRAY formats are supported.
8. I want to know about the maximum supported photo resolution.
The maximum resolution is 15360x8640 pixels.
9. I want to know about supported music
sampling frequencies.
Supported frequencies are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 Khz
10. I cannot play MP3 files downloaded from websites. (Paid MP3 download sites such as Melon)
Playing DRM files (used to protect content) is not supported.
11.I want to know about supported USB devices.
The TV only supports devices that do not support the Mass Storage Class or PTP Class. Devices are not supported when they are connected
to the TV via a USB hub. Supporting USB devices that require an additional device driver installation is not guaranteed.
12. The supported photo play is slow.
Since the TV does not use caching unlike for a PC, it make take some time to display a high-resolution photo.
13. I cannot play paid MP3 files. An explanation of
If the MP3 file is a DRM (Copy Protected) file, the file will not be played.
14. I cannot play a digital camera that supports PTP.
Check the PTP mode of the digital camera. It will not work in Printer Connection mode.
15. I cannot use the morning call function with a digital camera that supports PTP.
A morning call cannot be set with a PTP device.
Supported frequencies are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 Khz
10. I cannot play MP3 files downloaded from websites. (Paid MP3 download sites such as Melon)
Playing DRM files (used to protect content) is not supported.
11.I want to know about supported USB devices.
The TV only supports devices that do not support the Mass Storage Class or PTP Class. Devices are not supported when they are connected
to the TV via a USB hub. Supporting USB devices that require an additional device driver installation is not guaranteed.
12. The supported photo play is slow.
Since the TV does not use caching unlike for a PC, it make take some time to display a high-resolution photo.
13. I cannot play paid MP3 files. An explanation of
If the MP3 file is a DRM (Copy Protected) file, the file will not be played.
14. I cannot play a digital camera that supports PTP.
Check the PTP mode of the digital camera. It will not work in Printer Connection mode.
15. I cannot use the morning call function with a digital camera that supports PTP.
A morning call cannot be set with a PTP device.
16. I have changed the device settings to MSC
connection mode after connecting PTP or during an operation, but the device is
no recognized.
Switching the connection mode between MSC and
PTP after a connection is made or during anoperation is not supported. You can only change the digital camera connection mode after disconnecting it.
17. The WLAN does not work. An explanation of
Equipment other than the WLAN USB stick supplied by Samsung Electronics (as a bundle) will not work. The sharer must support IEEE 801.11 g/b. IEEE 801.11 n is supported.
Switching the connection mode between MSC and
PTP after a connection is made or during anoperation is not supported. You can only change the digital camera connection mode after disconnecting it.
17. The WLAN does not work. An explanation of
Equipment other than the WLAN USB stick supplied by Samsung Electronics (as a bundle) will not work. The sharer must support IEEE 801.11 g/b. IEEE 801.11 n is supported.
18. I cannot find Internet Sharer in the Wlan settings
menu.
Only InfraStructure mode of the sharer is supported. Ad-Hoc mode is not supported. If multiple sharers are being used, configure them so that they do not use the same channel. Set up the sharer to not control the ICMP so that it answers the Ping test.
19. The WLAN data rate is slow. An explanation of
If the distance from the sharer is too far, the operation may slow or the sharer may not be found. If there is an obstacle, wall or electronic device between the TV and the sharer,the operation may slow or the sharer may not be found due to a difficulty in communication.
Only InfraStructure mode of the sharer is supported. Ad-Hoc mode is not supported. If multiple sharers are being used, configure them so that they do not use the same channel. Set up the sharer to not control the ICMP so that it answers the Ping test.
19. The WLAN data rate is slow. An explanation of
If the distance from the sharer is too far, the operation may slow or the sharer may not be found. If there is an obstacle, wall or electronic device between the TV and the sharer,the operation may slow or the sharer may not be found due to a difficulty in communication.
20.The DLNA server that I could see on the TV
has suddenly disappeared. What should I do?
1.Check if the PC is turned off.
1.Check if the PC is turned off.
2. Check
if the Samsung TV is set to reject connections in the access control menu of
the Samsung PC Share Manager. If so, change the setting to allow connections.
3.Check if the LAN cable is connected to the PC and the TV.
21. Although the Samsung PC server is on, a
message pops up informs you that the Samsung server is off.
When the shared folder of the server is reconfigured, the DLNA server function stops temporarily and then resumes after the reconfiguration is completed. When the server is renamed, the DLNA server function also temporarily stops and then resumes .
22. I have registered a file with the Samsung PC Share Manager to watch it on the TV, but I cannot find the file on the TV. What should I do?
1. The Share function is not provided for every file. Files in a format that is not supported by DLNA are not displayed on the TV even if they are displayed on a PC. Please accept our apologies, we are working on this.
2. Check if the folder with the files registered to Samsung PC Share Manager is shared. The folder should be also shared.
3. Check if you have clicked the Apply button after sharing the folder including the file. If you are unsure about this, please click the button again and recheck if the file is displayed after a while.
23. I can see the folders shared through the PC Share Manager, but I cannot see the files.
Since it shows only files corresponding to the Image, Music, and Movie categories, files that do not correspond to these categories may not be displayed.
When the shared folder of the server is reconfigured, the DLNA server function stops temporarily and then resumes after the reconfiguration is completed. When the server is renamed, the DLNA server function also temporarily stops and then resumes .
22. I have registered a file with the Samsung PC Share Manager to watch it on the TV, but I cannot find the file on the TV. What should I do?
1. The Share function is not provided for every file. Files in a format that is not supported by DLNA are not displayed on the TV even if they are displayed on a PC. Please accept our apologies, we are working on this.
2. Check if the folder with the files registered to Samsung PC Share Manager is shared. The folder should be also shared.
3. Check if you have clicked the Apply button after sharing the folder including the file. If you are unsure about this, please click the button again and recheck if the file is displayed after a while.
23. I can see the folders shared through the PC Share Manager, but I cannot see the files.
Since it shows only files corresponding to the Image, Music, and Movie categories, files that do not correspond to these categories may not be displayed.
24. The 2x and 3x Fast Forward video function
on the PC connected to the network does not work.
The function that supports playing a video on a PC connected over the network does not support the 2x and 3x Fast Forward functions.
Video is played intermittently. DLNA Video Play Check if the network is stable. Check if the network cable is properly connected and if the network is not overloaded. If there is a wireless network section between the server and the DTV, the communications environment may be unstable.
25 Pressing the Pause key while a video or music file is playing does not work. The Seek function does not work either.
The Pause function may not be supported depending on the content provided by the DLNA server or the server. The Seek function is also not supported.
26. I cannot move folders and files or cannot copy them by Dragging & Dropping them in the PC Share
Manager program.
The PC Share Manager program provides file sharing with a PC and the TV and does not provide those functions.
27.I changed New DTV replacing older one. However, after changing the DTV, I can not discover PC Server, though I use same IP address which I used before.
You should set new DTV as “accept” in PC share manager Menu->SHARE->Set Device Policy
28. I cannot play a video file
The function that supports playing a video on a PC connected over the network does not support the 2x and 3x Fast Forward functions.
Video is played intermittently. DLNA Video Play Check if the network is stable. Check if the network cable is properly connected and if the network is not overloaded. If there is a wireless network section between the server and the DTV, the communications environment may be unstable.
25 Pressing the Pause key while a video or music file is playing does not work. The Seek function does not work either.
The Pause function may not be supported depending on the content provided by the DLNA server or the server. The Seek function is also not supported.
26. I cannot move folders and files or cannot copy them by Dragging & Dropping them in the PC Share
Manager program.
The PC Share Manager program provides file sharing with a PC and the TV and does not provide those functions.
27.I changed New DTV replacing older one. However, after changing the DTV, I can not discover PC Server, though I use same IP address which I used before.
You should set new DTV as “accept” in PC share manager Menu->SHARE->Set Device Policy
28. I cannot play a video file
Only
videos recorded by specific Samsung camcorders and digital cameras can be played.
Other videos may or may not be played depending on the resolution and format.
29. I can see visuals but I cannot hear audio when playing a video.
If the audio format is not supported or the file is a noninterleaved file, only video is played.
29. I can see visuals but I cannot hear audio when playing a video.
If the audio format is not supported or the file is a noninterleaved file, only video is played.
No Power
Symptom
The PD board relay does not work when connecting the power cord.
The units appears to be dead.
Checkpoints
The PD board relay does not work when connecting the power cord.
The units appears to be dead.
Checkpoints
The PD relay does not work when connecting the
power cord if the cables are improperly connected or the
Main Board or PD is not functioning. In this case, check the following:
Check the internal cable connection status inside the unit.
Check the fuses of each part.
Check the output voltage of PD.
Replace the Main Board.
Main Board or PD is not functioning. In this case, check the following:
Check the internal cable connection status inside the unit.
Check the fuses of each part.
Check the output voltage of PD.
Replace the Main Board.
Caution Make sure to disconnect the power
before working on the IP board.
No Video (Component 1)
Symptom
Audio is normal but no picture is displayed on
the screen.
Checkpoints
Checkpoints
Check the Component source
Check the Chelsea
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Check the Chelsea
This may happen when the LVDS cable connecting the Main Board and the Panel is disconnected.
Caution: Make sure to disconnect the power
before working on the PD board.
No Sound
Symptom
Video is normal but there is no sound. -
Checkpoints
Checkpoints
When the speaker connectors are disconnected
or damaged.
When the sound processing part of the Main Board is not functioning.
Speaker defect..
When the sound processing part of the Main Board is not functioning.
Speaker defect..
Caution: Make sure to disconnect the power
before working on the PD board.
Reference
Output CNT which run Edge Led (Is unrelated even if right and left changes)
Output CNT which run Edge Led (Is unrelated even if right and left changes)
When you see the screen in front of TV, If the
left side (a) has a problem, Connect 2, cable at the 1 position, in case of
normal picture, change LED panel.
In case of abnormal picture, check power board.
If the left side (b) has a problem, Connect 1 cable at the 2 position, in case of normal picture, change LED panel . In case of abnormal picture, check power board.
Refer to the picture for matching each LED part of connector . however, when pull out pair pins in connector, there is hardly different So We recommend to change (1) itself or (2) itself.
In case of abnormal picture, check power board.
If the left side (b) has a problem, Connect 1 cable at the 2 position, in case of normal picture, change LED panel . In case of abnormal picture, check power board.
Refer to the picture for matching each LED part of connector . however, when pull out pair pins in connector, there is hardly different So We recommend to change (1) itself or (2) itself.
Factory Mode
To enter ‘Service Mode’ Press the remote -control keys in this sequence :
- If you do not have Factory remote - control
While the tv in standby mode press > INFO > MENU MUTE > Power On
To enter ‘Service Mode’ Press the remote -control keys in this sequence :
- If you do not have Factory remote - control
While the tv in standby mode press > INFO > MENU MUTE > Power On
How to Access Service Mode
Using the Customer Remote
1.Turn the power off and set to stand-by mode
2.Press the remote buttons in this order; POWER OFF - INFO - MENU - MUTE - POWER ON to turn the set on.
3.The set turns on and enters service mode. This may take approximately 20 seconds.
4.Press the Power button to exit and store data in memory.
- If you fail to enter service mode, repeat steps 1 and 2 above.
5.Initial SERVICE MODE DISPLAY State.
Using the Customer Remote
1.Turn the power off and set to stand-by mode
2.Press the remote buttons in this order; POWER OFF - INFO - MENU - MUTE - POWER ON to turn the set on.
3.The set turns on and enters service mode. This may take approximately 20 seconds.
4.Press the Power button to exit and store data in memory.
- If you fail to enter service mode, repeat steps 1 and 2 above.
5.Initial SERVICE MODE DISPLAY State.
Upgrading the Software
Samsung may offer upgrades for TV’s firmware in the future. Please contact the Samsung cto receive information about downloading upgrades and using a USB drive. Upgrades wil be possible by connecting a USB drive to the USB port located on your TV. Insert a USB drive containing the firmware upgrade into the Wiselink Pro port on the side of the TV. If pop up is showed, press the exit or or press the No button. (If you press Yes button, display is changed to Wiselink Pro Menu )
Press the MENU button to display the menu.
Press the ▲ or ▼ button to select “Setup”, then press the ENTER button.
Press the ▲ or ▼ button to select “SW Upgrade”, then press the ENTER button.
Press the ENTER button.
The message “Scanning for USB... It may take up to 30 seconds.” is displayed. The message “Upgrade version XXXX to version XXXX?
The system will be reset after upgrade.” is displayed.
Press the ◄ or ► to select the “OK”, then press the ENTER button.
Please be careful to not disconnect the power or remove the USB drive while upgrades are being applied. The TV will turn off and turn on automatically after completing the firmware upgrade. Please check the firmware version after the upgrades are complete. When software is upgraded, video and audio settings you have made will return to their default (factory) settings. Its recommended to write down your settings so that you can easily reset them after the upgrade.
Samsung may offer upgrades for TV’s firmware in the future. Please contact the Samsung cto receive information about downloading upgrades and using a USB drive. Upgrades wil be possible by connecting a USB drive to the USB port located on your TV. Insert a USB drive containing the firmware upgrade into the Wiselink Pro port on the side of the TV. If pop up is showed, press the exit or or press the No button. (If you press Yes button, display is changed to Wiselink Pro Menu )
Press the MENU button to display the menu.
Press the ▲ or ▼ button to select “Setup”, then press the ENTER button.
Press the ▲ or ▼ button to select “SW Upgrade”, then press the ENTER button.
Press the ENTER button.
The message “Scanning for USB... It may take up to 30 seconds.” is displayed. The message “Upgrade version XXXX to version XXXX?
The system will be reset after upgrade.” is displayed.
Press the ◄ or ► to select the “OK”, then press the ENTER button.
Please be careful to not disconnect the power or remove the USB drive while upgrades are being applied. The TV will turn off and turn on automatically after completing the firmware upgrade. Please check the firmware version after the upgrades are complete. When software is upgraded, video and audio settings you have made will return to their default (factory) settings. Its recommended to write down your settings so that you can easily reset them after the upgrade.
Self Diagnostic
This is simple test function that judge whether is TV SET’s problem or not. There are two self-test. Picture and Sound.
Press “Menu -> Support -> Self Diagnosis”
1.The message “Picture Test / Sound Test” is displayed.
2. Picture Test
1) The message “Does the problem still exist with this test pattern?” is displayed.
2) Press “Yes”. This is a TV SET problem. The massage “Contact Samsung’s call center at for assistance.” is displayed.
3) Press “No”.
This is not a TV SET problem. The message “If the self diagnosis picture is OK, picture distortion may caused by your external device. Please check connection. If the problem still persists, refer to the external device’s user manual.” is displayed.
This is simple test function that judge whether is TV SET’s problem or not. There are two self-test. Picture and Sound.
Press “Menu -> Support -> Self Diagnosis”
1.The message “Picture Test / Sound Test” is displayed.
2. Picture Test
1) The message “Does the problem still exist with this test pattern?” is displayed.
2) Press “Yes”. This is a TV SET problem. The massage “Contact Samsung’s call center at for assistance.” is displayed.
3) Press “No”.
This is not a TV SET problem. The message “If the self diagnosis picture is OK, picture distortion may caused by your external device. Please check connection. If the problem still persists, refer to the external device’s user manual.” is displayed.
3. Sound Test
1) The message “Does the problem still exist with this sound test?” is displayed.
2) Press “Yes”. This is a TV SET problem.
The message “Contact Samsung’s call center for assistance.”is displayed
3) Press “No”.
This is not a TV SET problem. The message “If the self diagnosis picture is OK, picture distortion may caused by your external device. Please check connection. If the problem still persists, refer to the external device’s user manual.” is displayed
1) The message “Does the problem still exist with this sound test?” is displayed.
2) Press “Yes”. This is a TV SET problem.
The message “Contact Samsung’s call center for assistance.”is displayed
3) Press “No”.
This is not a TV SET problem. The message “If the self diagnosis picture is OK, picture distortion may caused by your external device. Please check connection. If the problem still persists, refer to the external device’s user manual.” is displayed
