This has to be THE most common failure mode for a
digital camera. Some common error messages that might show up on the
LCD's of cameras with this problem include “E18 lens error” (older
Canons), "ACCESS" error (Sony), "Zoom Error" (Fuji), "Lens Obstructed"
(Kodak), “lens error, restart camera” or just "lens error" (nearly all
camera makers lately use this variation). Some cameras might show
nothing at all, but merely make a beeping noise as the lens goes out,
then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If using rechargeables, and they're more than a year old, consider purchasing new rechargeable batteries as they may not be providing sufficient power to startup the camera.
Fix #1a: If new batteries didn't work, try pressing and holding the Menu, Function, Function Set, or OK
button while turning the camera on. This along with Fix #1c and #2
sometimes work for lens errors that occur from batteries wearing down
while the lens was extended.
Fix #1c: For those of you who can still access your camera's menus with this error, try finding and selecting the "factory reset" option
to set your camera back to its original factory condition. On some
Canon cameras, this requires holding the menu button down with the
camera powered on for up to 10 seconds. However note that a lens error
might sometimes override the reset option, and thus the option might
not appear.
Fix #2: If the camera's batteries ran down completely while its lens was still open, the camera may show a lens error or not start properly when new batteries are installed. Remove the memory card and keep it removed, then install the new batteries. When you turn the camera on with the card removed it may come back to life, as this triggers a reset in some cameras. Error E30 (for older Canon's) means that you don't have a memory card installed, so turn it off, slip in the SD card and turn it on one last time
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra power to help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins back into their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one). Some people also have actually used a "Shop Vac" with this fix to help extend a retracted lens.
Now
we're entering into the realm of potentially damaging your camera in
conducting the fix. There is definitely some risk here, so take care
when conducting the following fixes:
Fix #5a: If you actually do notice sand particles stuck in the gaps around the lens barrel, and blowing air does not help to dislodge them, consider using a thin piece of paper or a sewing needle to help dislodge them. Pay particular care not to scratch your lens barrel with the needle. Also, I do not recommend probing too deeply around the lens barrel with the paper (don't go more than a 1 cm or 1/2 in) . Particularly I do not recommend probing deeply around the most outer (largest) lens barrel gap, as you may dislodge the lens barrel dust gasket that's located just inside of that gap.
Dislodging Particles from Lens Barrel Gaps (Fix #5a)
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens.
Other variations include hitting a side of the camera against the palm
of your hand. A lot of people have reported success with this method.
HOWEVER, there is also some obvious potential for damaging or
dislodging internal components with this method, such as unseating
ribbon cables, or cracking LCD screens.
Fix #6a: This is a variation of Fix #6, and should be tried if the lens barrels appears straight (not crooked). In other words, try this if there's no obvious mechanical damage to the lens barrels that's causing the problem. With the lens pointed down, try "gently" tapping around the lens barrels with a small item such as a pen or pencil. The idea is to try to dislodge any sand particles that may be jamming the lens barrel stuck. Simultaneously try turning the camera on and off as you're doing this.
Fix #6a: This is a variation of Fix #6, and should be tried if the lens barrels appears straight (not crooked). In other words, try this if there's no obvious mechanical damage to the lens barrels that's causing the problem. With the lens pointed down, try "gently" tapping around the lens barrels with a small item such as a pen or pencil. The idea is to try to dislodge any sand particles that may be jamming the lens barrel stuck. Simultaneously try turning the camera on and off as you're doing this.
Dislodging Particles by Tapping (Fix #6a)
Fix #7a: Note that this particular fix is intended only for cameras with lens barrels that try to extend, but then stop partway,
and then return to their stored position. Try grabbing and holding
the smallest inner lens barrel at its furthest extended position,
preventing it from returning to the camera. Examine and clean around
the lens barrel any noticed dust or dirt. Turn off and restart the
camera again. If the lens extends even further, grab it again at its
furthest extension, preventing it from returning. Clean again. Keep
repeating until the lens is fully extended. Turn off the camera and
restart it to see if the lens error has gone away.
Fix #7b: The most extreme of the fixes. Only consider this fix as an absolute last resort before tossing the camera, as there's some obvious potential for further damaging your camera by using this method. You especially might consider
this if the lens barrel appears obviously damaged, bent, or crooked
such as from a fall. In that case, try thinking of the lens as a
dislocated shoulder. Try forcing the lens to straighten it and put it
back in its place. In such cases, the lens barrel guide pins
have become unseated from their guide slots (see the below
illustration). Your objective would be to try to reseat them by
straightening the lens. Listen for a "click" to hint that they've been
reseated, and immediately stop forcing the lens at this point. More
people have reported success with this method than with any of the other
methods (see the polls in the right column).
Variations
to Fix #7b include gently pulling, rotating, and/or twisting the lens
barrel while hitting the power button. Examine the lens barrels
closely for any hint of tilt or unevenness. Again, the goal is to
attempt to straighten or align the barrel if it's crooked or twisted.
Another variation includes looking for uneven gaps around the lens
barrel, and then pushing on the side of the lens barrel that has the
largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there).
Again, while doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera. The following photo illustrates unseated guide pins that would cause a lens error.
Again, while doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera. The following photo illustrates unseated guide pins that would cause a lens error.
