Samsung UE series 3D vision LCD TVs, AllShare and Network problems, Network settings

What is 3D Display?
• A system that display 3D images artifcially
• How ? Using binocular time delay
1. Left eye recognizes left image, right eye recognizes right image.
2. Human eyes be far away each other 65mm horizontally. 
So each eye feels a little bit of time delay of left and right information.  Human brain merges those images and can feel three-dimensional.

AllShare™ setup and checklists

Deleted mobile phone list showing up again.

[Menu > Application > Content View > AllShare™ > Message]
Where need to block the added mobile phone or device again. Because deleted device would be added again if that device turns on or attempt to approach.

Want to turn off the function of receiving message from the mobile phone

One of the setup lists of AllShare™, you need to turn 'Message' list to 'Off'.

Want to turn off the function of receiving Media from mobile phone or home network devices on TV

One of the setup lists of AllShare™, you need to turn 'Media' list to 'Off'  Want to add deleted mobile phone or home network devices again Power on the deleted mobile phone or home network devices.

Set up the network and activate the home network function, check the connection at AllShare™.

Several same names of TV show up on mobile phone.

At AllShare™ set up menu, change the name of the TV.

Messages/schedules/notifications from unknown mobile phone show up on TV

[Menu > Application > Content View > AllShare™ > Message Where You can block the unknown mobile phone.

SMS message notification shows up in small window. • Besides watching TV, If some other function is activating, SMS message will show up in small icon. • You need to fnish the function and exit to Watching TV mode in order to display SMS message in large window.

Received SMS message is not showing up on TV.
• Check if TV’s network setup is all right according to setup guide.
• Check if mobile phone’s network (Wi-Fi) is activated.
• Among the AllShare™ setup lists , check if the Message is ‘on’.
• Check if the mobile phone number is showing up on AllShare™ message list.
• Check if the TV’s showing up on mobile phone’s setup lists

Contents that play on mobile phone doesn’t play on TV.
• Contents formats play on TV is exactly same as Media Play format.
That means some contents may not play according to its resolution and format

Suddenly TV display is changed, unwanted movie/picture/music is playing
• Before the device play, Block the device at AllShare™ media list.
Or press ‘return’ or ‘exit’ button of remote controller so that the device may not play

The name of the TV is not appearing while try to play media on mobile phone.
• Check the network of TV.
• Activate the network (Wi-Fi) of mobile phone and connect to home network .
• Check if the setup list of media on AllShare™ is ‘on’.
• Check if mobile phone is blocked on media list . If blocked, change it to permission

Movie is not playing or disconnected.

• High resolution of Movie may not play when Wi-Fi network is not in good condition.

Troubleshooting about new functions

See no device connected to AllShare.

• To use a device connected to AllShare, the device must be connected to PC
Share Manager which is the DLNA server for MediaPlay and to a cell phone that has the Connected Home or Screen Share function which are found on Samsung Smartphones.
• Check that the PC Share Manager is enabled, the Samsung TV is set to allow connections and the ScreenShare function on the connected cell phone is enabled.
• To use the cell phone’s Connected Home function, check that the shared folder is set and the Share mode is ‘On.’

Tried to play a video from my cell phone using the Connected Home function on the Samsung TV but the video would not display on the TV.
• When a video is transmitted from Connected Home to a TV for the first time, the settings screen that allows transfer to a TV is displayed.
• Check that the transfer was not set to be rejected on this settings screen. If you have set the cell phone to ‘Blocked’ in the ‘Media’ options of the AllShare settings, please change the setting to ‘Unblocked’ and retry

A video that can be played on my cell phone cannot be played on my TV.
• Please check the resolution and display format provided by MediaPlay of the TV.

cannot resume playback of a video using Connected Home.
• The resuming function is not supported for a video played on a cell phone.

When playing a video through Connected Home, I get intermittent picture loss.
• An 801.11b/g bandwidth network is used between a cell phone and a sharing device. There may be frequent buffering for HD quality videos, this also depends on the condition of the wireless connection.
• Please optimize your wireless Internet environment settings (avoid using wireless Internet or bluetooth altogether if possible) or lower the picture quality of the video.

AllShare (Notifcation)

Can all devices with the DLNA function be recognized through Notification?
• Only Samsung software and devices with the DLNA server function can be recognized through Notification

Can use all the services related to DLNA? 

Presently, you can only use the services related to ScreenShare and MediaPlay.
Samsung will launch a new DLNA service in the future.

The notification screen that appears after a device connects disappears within a few seconds. How can access this connected device again?
• The DLNA Notification is only displayed when a device is frst connected to a TV.
To access the device again, please use the AllShare menu.

Cannot fnd the RUIS on my cell phone.

1. Check that the cell phone is connected to the wireless sharing device correctly.
2. Check that the DTV is connected either using a network cable or wirelessly to the wireless sharing device correctly.
3. Confrm the IP address and subnet mask to ensure that the cell phone and DTV are connected to the same network.
4. Check that the RUIS on the cell phone is enabled.
5. If the RUIS on the cell phone is enabled, please disable it and then enable it again.

AllShare (ScreenShare Server)

Cannot find the remote control service provided by the ScreenShare Server from the ScreenShare Client

1. Check that the ScreenShare Client device is correctly connected to the network of the sharing device that the DTV is connected to.
2. Run network test in the network setup menu and confrm that MAC Address, IP Address, Subnet, Gateway, DNS Server and Gateway Ping each shows a success message.
3. In the network setup menu, check that the ScreenShare Client and ScreenShare Server are on the same subnet.
- You can confrm they are on the same subnet by checking the IP address, subnet mask and gateway address of the TV and ScreenShare Client as follows:
- If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.255.0, the frst six digits of the ScreenShare Client’s IP address must be the same (10.88.83) as that of the DTV, and the subnet mask and gateway address must be the same as the DTV.
- If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.0.0, the frst four digits of the ScreenShare Client’s IP address must be the same (10.88) as that of the DTV, and the subnet mask and gateway address must be the same as the DTV.
4. Move from the Allshare screen to the Setup screen, and open the Setup menu to check if the ScreenShare Client is connected to the same ScreenShare Server as the TV name shown in the Setup options.
5. Move from the Allshare screen to the Setup screen, and open ScreenShare to check that the device, ScreenShare Client, is found on the list at the right side and is set to "Allowed."

The DTV did not update after pressing buttons on the remote control that uses the remote control service on the ScreenShare Client.
• Check that the TV is turned on.
You cannot turn on the TV using the remote control service (on the ScreenShare) when the TV is turned off.

Media Play
 Functions that are not supported when connecting to a PC through a network:
- Sorting files by preference in the Photos, Music, and Videos folders.
- The  (REW) or  (FF) button while a movie is playing.
- Divx DRM, Multi-audio, embedded captions are not supported.

When you use Media Play mode through a network connection, depending on the functions of the provided server
- The sorting method may vary.
- The scene search function may not be supported.
- The Play Continuously function, which resumes playing of a video, may not be supported.
- The Play Continuously function does not support multiple users. (It will have only memorized the point where the most recent user stopped playing.)
- The ◄ or ► buttons may not work depending on the content information.
– If you experience any file stuttering issue while playing a video over a wireless network, we recommend using a wired network."

NOTE

• If there are problems with the contents of a codec, the codec will not be supported.

• If the information for a Container is incorrect and the fle is in error, the Container will not be able to play correctly.

• Sound or video may not work if the contents have a standard bit rate/frame rate above the compatible Frame/sec.

Network Settings (OFC, One Foot Connection)
The One Foot Connection function lets you connect your Samsung TV automatically to Samsung wireless APs.
If your non-Samsung AP does not support One Foot Connection, you must connect using one of the other methods.

How to set up using One Foot Connection
1. Go to Network Settings screen.
To enter it, follow the directions of Network Settings.
2. Select the One Foot Connection.
3. Place the AP in parallel with the Samsung Wireless LAN Adapter giving a gap no larger than 25 cm.
4. Wait until the connection is automatically established.
5. The network test screen appears, and network setting is done.
6. Place the AP in a desired location.

Network Settings (Plug & Access)

Plug & Access function lets you connect your Samsung wireless Router to Samsung TV easily by using USB memory. If

your non-Samsung AP does not support Plug & Access, you must connect using one of the other methods.

* You can check for equipment that supports Plug & Access on www.samsung.com.

How to set up using Plug & Access Function

1. Turn on the power of AP and TV.  Insert USB memory stick into our Samsung wireless APs and checking AP’s LED status (blinking on).

2. Then take USB memory out and insert your USB memory into Samsung TV.

3. Wait until the connection is automatically established.

4. If Plug & Access does not connect your TV to your AP, a pop-up window appears on the screen notifying you of the failure. If you want to try using Plug&Access again, reset the AP, disconnect the Samsung Wireless LAN Adapter and then try again from Step 1.  You can also choose one of the other connection setup methods.

5. The network test screen appears, and network setting is done.

6. Place the AP in a desired location.

7. If the AP settings change or you install a new AP, you must perform the Plug & Access procedure again, beginning from Step 1.

How to setup the network? 

• Click the [Menu] button and open [Setup] to select [Network]. Configure wired or wireless network settings.

How do to check the network status? 

• Select [Menu] > [Setup] > [Network] and run [Network Test] to see test results and check the network status.

In a network test over a wired connection, the second items which include the IP address, subnet, gateway and DNS server fail.

• If the IP address, subnet mask and gateway address were typed in manually, check that valid values were entered.

(For example, 0.0.0.0 is not valid for an IP address, subnet mask or gateway address.)

If the IP address the user entered in is invalid, change it to a valid IP address.

In a network test over a wired connection, the third item, gateway ping fails.

1. Check that the network cable is connected to the TV correctly.

2. If the TV is connected correctly, check whether the IP address is automatic or manual.

3. If the IP is automatic and connected to a sharing device, check the settings of the sharing device (AP) that is using a cable connection, or consult the corresponding Internet service provider.

4. If the IP is manual, check if the IP address is entered correctly.

(Here, the user should confirm if the manual IP address entered in is valid.)

Cannot connect to a wireless network.

1. If an encryption key must be entered in to connect to a sharing device, please check that the correct password set for the sharing device is entered.
2. Search surrounding sharing devices to see if there is a sharing device with the same SSID by selecting [Wireless Network Setup] and [Select Network].  If there is a sharing device with the same SSID, try to connect to this device.
3. If the IP address is set to automatic and you cannot connect to the sharing device using option 1 or 2, check the settings of the sharing device to see if the DHCP server function on the sharing device is enabled. If disabled, activate the function. (For details on how to set up the sharing device, see the manual for the corresponding sharing device.)
4. If you still cannot connect to the sharing device after confirming options 1, 2 and 3, reset the sharing device and try again.

When using a wireless network, the user’s wireless sharing device cannot connect to the PBC (WPS).

1. Check if the sharing device of the user supports WPS.

2. Check if the user pressed the PBC button on the sharing device.

3. If there is another sharing device with WPS running nearby, a connection cannot be made. Please retry after 2 minutes.

4. Reset the sharing device and retry.

5. If the sharing device of the user is not Wi-Fi certified, it may not be able to connect using WPS

The auto-configuring sharing device cannot be connected to automatically through a wireless dongle. (Here, the user’s sharing device must support auto-configuration.) 1. Check if the sharing device of the user supports auto configuration. (For a list of sharing devices, refer to the IB or website.) 2. If the sharing device of the user supports auto configuration, place the sharing device as close as possible to the wireless dongle on the TV and try to re-establish the connection. (Must be placed close to the TV to establish a connection.)

Although the TV is placed close to the AP and the dongle is inserted into the TV, the sharing device cannot be connected to using auto-configuration.
• Select [Menu] > [Setup] > [Network] and check if SWL is Off

Although the TV is placed close to the AP and the dongle is inserted into the TV, the sharing device cannot be connected to using auto-configuration and a message that it is connecting is displayed only.

• Check if the AP is not turned off during connection.

If the AP is turned off, the TV will try to re-establish a connection for 2 minutes.

Although the TV is placed close to the AP and the dongle is inserted into the TV, the sharing device cannot be connected to using auto-configuration and a message that it is connecting is displayed only.

• If Samsung Wireless Link is On, a 5G-bandwidth wireless sharing device may not be found in a search (restriction).

• If Samsung Wireless Link is Off or the product does not have the Samsung

Wireless Link function, please retry searching to fnd the sharing device. (May not be found in a search depending on the settings of the wireless connection.)

In a network test over a wireless connection, the second items which include the IP address, subnet, gateway and DNS server fail.

• If the IP address, subnet mask and gateway were typed in manually, check that valid values were entered. (For example, 0.0.0.0 is not valid for an IP address, subnet mask or gateway address.)

• If the IP address the user entered in is invalid, change it to a valid IP address.

In a network test over a wireless connection, the third item, gateway ping fails.

1. If the IP address is automatic and connected to a sharing device, check the settings of the sharing device (AP) that is using a cable connection, or consult the corresponding Internet service provider.

2. If the IP address is manual, check that the IP address is entered in correctly.

(Here, the user should confirm if the manual IP entered in is valid.)

In a network test over a wireless connection, the fourth item, Internet service test fails.

• Please consult the corresponding Internet service provider (an Internet network service provider the user has subscribed to such as KT).