Electrolux Washing machine – Error codes – Causes – solution
Electrolux
Washing machine – Error codes – Causes – solution – Also applicable to –
Frigidaire – White westinghouse - Gibson – Kelvinator – Tappan
ERROR
CODES CAUSES AND SOLUTION
E10/E11
Fill
time too long
1. Is the incoming water flow normal? Yes, go to step (4). No, go to step (2).
2. Are the incoming water faucets turned on? No, turn water faucets on. Yes, go to step (3).
3. Is the incoming water pressure above (30) psi? No, have customer correct pressure problem. Yes, check for kinked or blocked incoming water hoses, clean incoming water screens. If problem still remains, replace the water inlet valve assembly.
4. Does the fill water continue to enter the washer? Yes, go to step (5) no, go to step (6).
5. Remove power from washer. Did the water fill stop? Yes, go to step (6). No, replace the inlet valve assembly.
6. For Better models, check the electronic pressure sensor. For Good models, check the pressure switch. Pressure sensor checks good. Go to step (7). Pressure sensor checks incorrect. Replace pressure sensor.
7. Replace the Main Control Board
1. Is the incoming water flow normal? Yes, go to step (4). No, go to step (2).
2. Are the incoming water faucets turned on? No, turn water faucets on. Yes, go to step (3).
3. Is the incoming water pressure above (30) psi? No, have customer correct pressure problem. Yes, check for kinked or blocked incoming water hoses, clean incoming water screens. If problem still remains, replace the water inlet valve assembly.
4. Does the fill water continue to enter the washer? Yes, go to step (5) no, go to step (6).
5. Remove power from washer. Did the water fill stop? Yes, go to step (6). No, replace the inlet valve assembly.
6. For Better models, check the electronic pressure sensor. For Good models, check the pressure switch. Pressure sensor checks good. Go to step (7). Pressure sensor checks incorrect. Replace pressure sensor.
7. Replace the Main Control Board
E13
Water
leak in tub or air leak in air bell
1. Is the washer leaking water? Yes. Correct water leak. No. Go to step (2).
2. Is there a leak in the air bell system? Yes. Correct the leak problem. No. Go to step (3).
3. For Better models, check the electronic pressure sensor. For Good models, check the pressure switch. Defective. Replace pressure sensor(switch). Good. Go to step (4)
4. Replace the Main Control Board.
1. Is the washer leaking water? Yes. Correct water leak. No. Go to step (2).
2. Is there a leak in the air bell system? Yes. Correct the leak problem. No. Go to step (3).
3. For Better models, check the electronic pressure sensor. For Good models, check the pressure switch. Defective. Replace pressure sensor(switch). Good. Go to step (4)
4. Replace the Main Control Board.
E14
Reed Switch
1. Is the dispenser drawer closed? No, close the drawer. Yes, go to step (2).
2. Remove the drawer and check the magnet. Magnet missing or defective, replace the magnet. Magnet good. Go to step (3).
3. Open the console and check the reed switch. Defective, replace the reed switch. Good, replace the Main Control Board
Reed Switch
1. Is the dispenser drawer closed? No, close the drawer. Yes, go to step (2).
2. Remove the drawer and check the magnet. Magnet missing or defective, replace the magnet. Magnet good. Go to step (3).
3. Open the console and check the reed switch. Defective, replace the reed switch. Good, replace the Main Control Board
E20/
E21/ E22
Water not pumping out fast enough
1. Check the drain hose for restrictions. Restriction, correct problem. No restriction, go to step (2).
2. Start the washer and check for 120VAC at the drain pump. Zero, replace the Main Control Board. 120VAC, remove the pump and check it for blockage. If blocked, remove the restriction, if not, replace the pump.
Water not pumping out fast enough
1. Check the drain hose for restrictions. Restriction, correct problem. No restriction, go to step (2).
2. Start the washer and check for 120VAC at the drain pump. Zero, replace the Main Control Board. 120VAC, remove the pump and check it for blockage. If blocked, remove the restriction, if not, replace the pump.
E23
Drain pump relay on board failed or wire off pump
Replace Main Control Board or repair wiring
Drain pump relay on board failed or wire off pump
Replace Main Control Board or repair wiring
E24
Drain
pump relay on board failed or wire off pump
Replace Main Control Board or repair wiring
Replace Main Control Board or repair wiring
E25
Recirculation pump relay sense
1. Check wiring between Main Control Board and pump. If correct, go to step (2).
2. Check wiring between Main Control Board and recirculation board. If correct, go to step (3).
3. Check pump for open coil (resistance check). If correct, replace Main Control Board.
Recirculation pump relay sense
1. Check wiring between Main Control Board and pump. If correct, go to step (2).
2. Check wiring between Main Control Board and recirculation board. If correct, go to step (3).
3. Check pump for open coil (resistance check). If correct, replace Main Control Board.
E26
Recirculation
pump relay
1. Check wiring between Main Control Board and pump. If correct, go to step (2)
2. Check wiring between Main Control Board and recirculation board. If correct, go to step (3).
3. Check pump for open coil (resistance check). If correct, replace Main Control Board.
1. Check wiring between Main Control Board and pump. If correct, go to step (2)
2. Check wiring between Main Control Board and recirculation board. If correct, go to step (3).
3. Check pump for open coil (resistance check). If correct, replace Main Control Board.
E31
Better models- pressure sensor not.
communicating with Main Control Board.
Inspect the wiring between the pressure sensor and the Main Control Board. Defective wiring, correct wiring. Good wiring, replace the pressure sensor. If this does not correct the problem, replace the Main Control Board.
Better models- pressure sensor not.
communicating with Main Control Board.
Inspect the wiring between the pressure sensor and the Main Control Board. Defective wiring, correct wiring. Good wiring, replace the pressure sensor. If this does not correct the problem, replace the Main Control Board.
E32
Pressure
sensor calibration problem
Inspect the wiring between the pressure sensor and the Main
Control Board. Defective wiring, correct wiring. Good wiring, replace the pressure sensor. If this does not correct the problem, replace the Main Control Board.
Inspect the wiring between the pressure sensor and the Main
Control Board. Defective wiring, correct wiring. Good wiring, replace the pressure sensor. If this does not correct the problem, replace the Main Control Board.
E35
Better models- pressure sensor indicates water overfill.
1. Is the water level above 4.5 inches? Yes, go to step (2). No, go to step (4).
2. Does the water enter the washer continuously? Yes, go to step
(3). No, replace the Main Control Board.
3. Remove power from the washer. Does the water stop coming in? No, replace water valve assembly. Yes, check wiring to valve assembly for shorts. If wiring is good, replace the Main Control Board.
4. Replace the pressure sensor switch. Did this correct the problem? Yes, problem solved. No, replace the Main Control Board.
Better models- pressure sensor indicates water overfill.
1. Is the water level above 4.5 inches? Yes, go to step (2). No, go to step (4).
2. Does the water enter the washer continuously? Yes, go to step
(3). No, replace the Main Control Board.
3. Remove power from the washer. Does the water stop coming in? No, replace water valve assembly. Yes, check wiring to valve assembly for shorts. If wiring is good, replace the Main Control Board.
4. Replace the pressure sensor switch. Did this correct the problem? Yes, problem solved. No, replace the Main Control Board.
E36
Main Control Board problem
Replace Main Control Board.
Main Control Board problem
Replace Main Control Board.
E38
Air
trap clogged
1. Is the water level above 4.5 inches? Yes, go to step (2). No, go to step (4).
2. Does the water enter the washer continuously? Yes, go to step
(3). No, check air trap for clog. If not, replace the Main Control Board.
3. Remove power from the washer. Does the water stop coming in? No, replace the water valve assembly. Yes, check the wiring to valve assembly for shorts. If wiring is good, replace the Main Control Board.
4. Replace the pressure sensor switch. Did this correct the problem? Yes, problem solved. No, replace the Main Control Board.
1. Is the water level above 4.5 inches? Yes, go to step (2). No, go to step (4).
2. Does the water enter the washer continuously? Yes, go to step
(3). No, check air trap for clog. If not, replace the Main Control Board.
3. Remove power from the washer. Does the water stop coming in? No, replace the water valve assembly. Yes, check the wiring to valve assembly for shorts. If wiring is good, replace the Main Control Board.
4. Replace the pressure sensor switch. Did this correct the problem? Yes, problem solved. No, replace the Main Control Board.
E41
Main
Control Board thinks the door switch is open
1. Is the loading door closed? No, close the door. Yes, go to step (2).
2. Disconnect the plug from J2 on the Main Control Board and check for continuity between the pins in the plug. Open, check the door strike. If good, replace the door switch assembly. Closed, replace the Main Control Board.
1. Is the loading door closed? No, close the door. Yes, go to step (2).
2. Disconnect the plug from J2 on the Main Control Board and check for continuity between the pins in the plug. Open, check the door strike. If good, replace the door switch assembly. Closed, replace the Main Control Board.
E42
Door
remains locked after cycle is complete
Remove power from the washer. Wait one minute. Can you open the door? Yes, replace the Main Control Board. No, replace the door switch assembly. Note: you may have to break the door strike to do this.
Remove power from the washer. Wait one minute. Can you open the door? Yes, replace the Main Control Board. No, replace the door switch assembly. Note: you may have to break the door strike to do this.
E43
Main
Control Board problem.
E44
Main
Control Board problem.
Replace Main Control Board.
Replace Main Control Board.
E45
Main
Control Board problem.
Replace Main Control Board.
Replace Main Control Board.
E46
Main
Control Board problem.
Replace Main Control Board.
Replace Main Control Board.
E47
Board
thinks the door PTC circuit is
open in spin
Remove the door lock assembly and measure the resistance of the PTC. Shorted or open, defective door lock assembly. Reads d 1500 ohms, defective Main Control Board.
open in spin
Remove the door lock assembly and measure the resistance of the PTC. Shorted or open, defective door lock assembly. Reads d 1500 ohms, defective Main Control Board.
E48
Board
thinks the door PTC circuit is closed
Refer to E47 solution
E49
Refer to E47 solution
E49
Door
incongruence between door line and door sense.
1. Is the loading door closed? No, close the door. Yes, go to step
(2).
2. Can you hear the lock attempt to close? Yes, check the door strike. If good, replace the door switch. No, go to step (3)
3. Check the wire connection between door lock and Main Control Board. If good, replace the door lock. If problem is not corrected, replace the Main Control Board.
E52
1. Is the loading door closed? No, close the door. Yes, go to step
(2).
2. Can you hear the lock attempt to close? Yes, check the door strike. If good, replace the door switch. No, go to step (3)
3. Check the wire connection between door lock and Main Control Board. If good, replace the door lock. If problem is not corrected, replace the Main Control Board.
E52
Bad
signal from tacho generator.
Disconnect the plug from the drive motor and measure the resistance of pins 4 and 5 in the motor. If reading is between 105 and 130 ohms, replace the Speed Control Board. If the meter reads outside 105 and 130 ohms, replace the motor.
E53
Low voltage to Speed Control Board.
Check the wiring between the Main Control Board and the
Speed Control Board. If good, replace the Speed Control Board.
Disconnect the plug from the drive motor and measure the resistance of pins 4 and 5 in the motor. If reading is between 105 and 130 ohms, replace the Speed Control Board. If the meter reads outside 105 and 130 ohms, replace the motor.
E53
Low voltage to Speed Control Board.
Check the wiring between the Main Control Board and the
Speed Control Board. If good, replace the Speed Control Board.
E54
Over speed.
1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No, replace the motor. Yes, go to step (2)
2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings. Yes, go to step (3).
3. Disconnect the plug from the drive motor and measure the resistance between pins 4 and 5 in the motor. If the meter reads other than between 105 and 130 ohms, replace the motor. If the reading is between 105 and 130 ohms, go to step
(4).
4. Disconnect the plug from the motor and measure the resistance of the windings. (Pin 1 to 2, pin 1 to 3, pin 2 to 3) all readings should be between 3 and 6 ohms. If readings are correct, replace the Speed Control Board. If readings are incorrect, replace the motor.
Over speed.
1. Remove the belt from the motor and spin the motor pulley.
Does the motor spin free? No, replace the motor. Yes, go to step (2)
2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings. Yes, go to step (3).
3. Disconnect the plug from the drive motor and measure the resistance between pins 4 and 5 in the motor. If the meter reads other than between 105 and 130 ohms, replace the motor. If the reading is between 105 and 130 ohms, go to step
(4).
4. Disconnect the plug from the motor and measure the resistance of the windings. (Pin 1 to 2, pin 1 to 3, pin 2 to 3) all readings should be between 3 and 6 ohms. If readings are correct, replace the Speed Control Board. If readings are incorrect, replace the motor.
E55
Motor
overheating.
1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No. Replace the motor. Yes. Go to step (2)
2. Spin the tub pulley. Does the tub spin free? No. Check the tub bearings. Yes. Go to step (3).
3. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3).
All readings should be between 4 and 6 ohms. If the readings are correct, replace the Speed Control Board. If the readings are incorrect, replace the motor.
1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No. Replace the motor. Yes. Go to step (2)
2. Spin the tub pulley. Does the tub spin free? No. Check the tub bearings. Yes. Go to step (3).
3. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3).
All readings should be between 4 and 6 ohms. If the readings are correct, replace the Speed Control Board. If the readings are incorrect, replace the motor.
E56
High
motor current
1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No, replace the motor. Yes, go to step (3).
2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings. Yes, go to step (3).
3. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings should be between 4 and 6 ohms. If readings are correct, replace the Speed Control Board. If readings are incorrect, replace the motor.
1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No, replace the motor. Yes, go to step (3).
2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings. Yes, go to step (3).
3. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings should be between 4 and 6 ohms. If readings are correct, replace the Speed Control Board. If readings are incorrect, replace the motor.
E57
High
current on inverter
Refer
to E56 solution.
E58
High current on motor phase
Refer to E56 solution.
High current on motor phase
Refer to E56 solution.
E59
No
tacho signal for 3 seconds
1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No, replace the motor. Yes, go to step (3).
2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings. Yes, go to step (3).
3. Disconnect the plug from the drive motor and measure the resistance between pins 4 and 5 in the motor. If the meter reads other than between 105 and 130 ohms, replace the motor. If the reading is between 105 and 130 ohms, go to step
(4).
4. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings should be between 4 and 6 ohms. If readings are correct, replace the Speed Control Board. If readings are incorrect, replace the motor.
1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No, replace the motor. Yes, go to step (3).
2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings. Yes, go to step (3).
3. Disconnect the plug from the drive motor and measure the resistance between pins 4 and 5 in the motor. If the meter reads other than between 105 and 130 ohms, replace the motor. If the reading is between 105 and 130 ohms, go to step
(4).
4. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings should be between 4 and 6 ohms. If readings are correct, replace the Speed Control Board. If readings are incorrect, replace the motor.
E4A
Door
PTC sensing problem
1. Is the loading door closed? No, close the door. Yes, go to step (2).
2. Can you hear the lock attempt to close? Yes, check the door strike. If good, replace door switch. No, go to step (3).
3. Check the wire connection between the door lock and the Main Control Board. If good, go to step (4).
4. Place the unit into Rinse/Spin and remove any load from tub. Start the cycle. Does the water pump out? If not, check the drain hose for restrictions. Check the drain pump for 120VAC at pump. If no power at pump, check wiring. If correct, check for 120VAC at Main Control Board. If unit does pump out, does unit go into spin? If no, replace door lock. If problem continues, replace Main Control Board.
1. Is the loading door closed? No, close the door. Yes, go to step (2).
2. Can you hear the lock attempt to close? Yes, check the door strike. If good, replace door switch. No, go to step (3).
3. Check the wire connection between the door lock and the Main Control Board. If good, go to step (4).
4. Place the unit into Rinse/Spin and remove any load from tub. Start the cycle. Does the water pump out? If not, check the drain hose for restrictions. Check the drain pump for 120VAC at pump. If no power at pump, check wiring. If correct, check for 120VAC at Main Control Board. If unit does pump out, does unit go into spin? If no, replace door lock. If problem continues, replace Main Control Board.
E5A
High
temperature on heat sink caused by overloading.
Replace the Speed Control Board.
Replace the Speed Control Board.
E5B
High
temperature on heat sink.
Replace the Speed Control Board.
Replace the Speed Control Board.
E5C
High
temperature on heat sink.
Replace the Speed Control Board.
Replace the Speed Control Board.
E5D
Communication
problem
Communication problem. Check the wiring between the Main
Control Board and the Speed Control Board. Wiring bad, correct wiring problem. Wiring good, replace the Main Control Board. If the problem is not corrected, replace the Speed Control Board.
Communication problem. Check the wiring between the Main
Control Board and the Speed Control Board. Wiring bad, correct wiring problem. Wiring good, replace the Main Control Board. If the problem is not corrected, replace the Speed Control Board.
E5E
Communication
problem.
Refer to E5D solution.
Refer to E5D solution.
E5F
Communication
problem.
Refer to E5D solution.
Refer to E5D solution.
E66
Heating
element relay failure.
1. Check the resistance of the heating element. It should be appoximately 14 ohms.
2. Check the resistance between the ground and both heater terminals. It should be open when heater terminals are disconnected. If the readings are incorrect, replace the heating element. If the readings are correct, replace the Main Control Board.
1. Check the resistance of the heating element. It should be appoximately 14 ohms.
2. Check the resistance between the ground and both heater terminals. It should be open when heater terminals are disconnected. If the readings are incorrect, replace the heating element. If the readings are correct, replace the Main Control Board.
E67
Input
voltage on microprocessor incorrect.
Replace the Main Control Board.
Replace the Main Control Board.
E68
Current
leakage to ground on heater or fuse opened.
1. Check the resistance of the heating element. It should be appoximately 14 ohms.
2. Check the resistance between the ground and both heater terminals. It should be open when heater terminals are disconnected. If the readings are incorrect, replace the heating element.
1. Check the resistance of the heating element. It should be appoximately 14 ohms.
2. Check the resistance between the ground and both heater terminals. It should be open when heater terminals are disconnected. If the readings are incorrect, replace the heating element.
E70
The
Main Control Board is not seeing the correct water supply- swap hot and cold
hoses.
Swap hot and cold hoses.
Swap hot and cold hoses.
E71
Wash
NTC failure- (tub heater)
Swap hot and cold hoses.
Swap hot and cold hoses.
E74
Wash
temperature does not increase.
Place NTC in correct position.
Place NTC in correct position.
E75
Better
models- water temperature sensor circuit.
Check the resistance of the NTC. Is it around 50k ohms? No, replace the water inlet valve assembly. Yes, replace the Main Control Board.
Check the resistance of the NTC. Is it around 50k ohms? No, replace the water inlet valve assembly. Yes, replace the Main Control Board.
E76
Better
models- NTC temperature for the cold water valve over the limits.
Swap hot and cold hoses.
E82
Swap hot and cold hoses.
E82
Console
Control problem.
Replace the Main Control Board.
Replace the Main Control Board.
E83
Console
Control problem.
Replace the Main Control Board.
Replace the Main Control Board.
E91/E92
User
Interface to Main Control Board communication error.
Communication problem. Check the wiring between the Main Control Board and the User Interface Board. Wiring bad, correct wiring problem. Wiring good, replace the User Interface Board. If the problem is not corrected, replace the Main Control Board.
E93
Console Control problem.
Replace the Main Control Board.
Communication problem. Check the wiring between the Main Control Board and the User Interface Board. Wiring bad, correct wiring problem. Wiring good, replace the User Interface Board. If the problem is not corrected, replace the Main Control Board.
E93
Console Control problem.
Replace the Main Control Board.
E94
Console
Control problem
Replace the Main Control Board.
Replace the Main Control Board.
E95
Communication
error.
Replace the Main Control Board.
Replace the Main Control Board.
E97
Console
Control problem.
Replace the Main Control Board.
Replace the Main Control Board.
E98
Console
Control problem.
Replace the Main Control Board.
Replace the Main Control Board.
E9F
Communication
protocol.
Communication problem. Check the wiring between the Main Control Board and the Speed Control Board. Wiring bad, correct wiring problem. Wiring good, replace the Main Control Board. If the problem is not corrected, replace the Speed Control Board.
Communication problem. Check the wiring between the Main Control Board and the Speed Control Board. Wiring bad, correct wiring problem. Wiring good, replace the Main Control Board. If the problem is not corrected, replace the Speed Control Board.
EA1
Power
supply frequency out of limits
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
EA2
Power
supply voltage too high
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
EA3
Power
supply voltage too low
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
EA5
Main
voltage sensing failure
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
EAE
Line
safe relay sensing failure
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5 ,EAE, or EA5, replace the Main Control Board.
EB1
Incoming
power frequency out of limits
Have the power company check the frequency of the incoming power. If correct, replace the Main Control Board.
Have the power company check the frequency of the incoming power. If correct, replace the Main Control Board.
