SONY CYBER-SHOT - DSC-H7 – SELF DIAGNOSTICS – ERROR CODES CAUSE AND SOLUTIONS

Sony Cyber-shot - DSC-H7 – Self diagnostics – Error codes cause and solutions

Sony Cyber-shot - DSC-H7 – Self diagnostics – Error codes cause and solutions – How to format the internal memory – How to fix flash error – How to copy and erase data

SELF-DIAGNOSIS FUNCTION
Self-diagnosis Function
When problems occur while the unit is operating, the self-diagnosis function starts working, and displays on the LCD screen what to do.

Self-diagnosis Display

When problems occur while the unit is operating, the LCD screen shows a 4-digit display consisting of an alphabet and numbers, which blinks at 3.2 Hz. This 5-character display indicates the “repaired by:”, “block” in which the problem occurred, and “detailed code” of the problem.

Self-diagnosis Code

C 1 3 0 1

Causes

The internal memory has experienced a format error.
“Memory Stick Duo” is unformatted.
“Memory Stick Duo” is broken.
“Memory Stick Duo” type error
The camera cannot read or write data on the “Memory Stick Duo”.

Solution

Format the internal memory.
Format the “Memory Stick Duo”.
Insert a new “Memory Stick Duo”.
Insert a supported “Memory Stick Duo”.
Turn the power off and on again, or taking out and inserting the “Memory Stick Duo” several times.

C 3 2 0 1

Causes

Trouble with hardware

Solution

Turn the power off and on again.
E 6 1 0 1

Causes
Difficult to adjust focus (Cannot initialize focus)

Solution

Retry turn the power on by the power switch. If it does not recover, check the focus reset sensor of lens block (pin 27 of CN401 on the SY-177 board). If it is OK, check the focus motor drive IC (IC401 on the SY-177 board).

E 6 1 0 2

Causes

Zoom operations fault (Cannot initialize zoom lens.)
Solution

Retry turn the power on by the power switch. Check the zoom reset sensor of lens block (pin 17 of CN401 on the SY-177 board), if zooming is performed when the zoom button is operated. If it is OK, check the zoom motor drive IC (IC401 on the SY-177 board).

E 6 2 0 2

Causes

Abnormality of IC for steadyshot.

Solution

Check or replacement of the IC for steadyshot (IC503 on the SY- 177 board).

E 6 2 1 0

Causes

Lens initializing failure.

Solution
Check or replacement of the IC for steadyshot (IC503 on the SY 177 board).

E 6 2 1 1

Causes

Lens overheating (PITCH).

Solution
Check the HALL element (PITCH) of optical image stabilizer (pin 35, 37 of CN401 on the SY-177 board). If it is OK, check PITCH angular velocity sensor (SE501 on the SY-177 board) peripheral circuits.

E 6 2 1 2

Causes

Lens overheating (YAW).

Solution
Check the HALL element (YAW) of optical image stabilizer (pin 30,32 of CN401 on the SY-177 board). If it is OK, check YAW angular velocity sensor (SE502 on the SY-177 board) peripheral circuits.

E 6 2 2 0

Solution
Abnormality of thermistor.

Causes

Check the OIS temp sensor of optical image stabilizer (pin 34 of CN401 on the SY-177 board).

E 9 1 0 1

Solution
Abnormality when flash is being charged.

Causes

Checking of flash unit or replacement of flash unit. (Note)

FIXING FLASH ERROR
When “FLASH error” (Self-diagnosis Code E : 91 : 01) occurs, to prevent any abnormal situation caused by high voltage, setting of the flash is changed automatically to disabling charge and flash setting.
After fixing, this setting needs to be deactivated. Flash error code can be initialized by the operations on the HOME screen.

Initializes the setting to the default setting. Even if you execute this function, the images stored in the internal memory are retained.
1. Select [Initialize] with UP/DOWN/LEFT/RIGHT, then press ENTER.
The message “Initialize all settings” appears.
2. Select [OK] with UP, then press ENTER.
The settings are reset to the default setting.
To cancel the resetting
Select [Cancel] in step 2, then press ENTER.
Make sure that the power is not disconnected during resetting.

COPYING OR ERASING THE DATA IN INTERNAL MEMORY
The data can be copied/erased by the operations on the HOME screen. (When erasing the data, execute formatting the internal memory.)
Note: When replacing the SY-177 board, erase the data in internal memory of the board before replacement.

Copies all images in the internal memory to a “Memory Stick Duo”.
1. Insert a “Memory Stick Duo” having 32 MB or larger capacity.
2. Select [Copy] with UP/DOWN/LEFT/RIGHT on the control button, then press ENTER.

The message “All data in internal memory will be copied” appears.
3. Select [OK] with UP, then press ENTER.
Copying starts.
To cancel the copying
Select [Cancel] in step 3, then press ENTER.
# Use a fully charged battery pack. If you attempt to copy image files using a battery pack with little remaining charge, the battery pack may run out, causing copying to fail or possibly corrupting the data.
# You cannot copy individual images.
# The original images in the internal memory are retained even after copying. To delete the contents of the internal memory, remove the “Memory Stick Duo” after copying, then execute the [Format] command in
[ Internal Memory Tool].
# When you copy the data in the internal memory to the “Memory Stick Duo”, all the data will be copied. You cannot choose a specific folder on the “Memory Stick Duo” as the destination for the data to be copied.

Formatting the Internal Memory

This item does not appear when a “Memory Stick Duo” is inserted in the camera.

Formats the internal memory.
Note that formatting irrevocably erases all data in the internal memory, including even protected images.
1 Select [Format] with UP/DOWN/LEFT/RIGHT on the control button, then press ENTER.
The message “All data in internal memory will be erased” appears.
2 Select [OK] with UP, then press ENTER.
The format is completed.
To cancel the formatting
Select [Cancel] in step 2, then press ENTER.

WRITE DATA TO INTERNAL MEMORY
Usually, the camera has been set so as to disable the data writing from the PC to the internal memory of the camera.
This setting must be changed temporarily when the data is to be written to the internal memory such as a case after the board replacement.
To change the setting, use the write enable tool “WriteEnableTool”.
Data writing method
1) Connect the PC to the camera (USB mode: Mass Storage), and switch the driver to the “Sony Seus USB Driver”.
2) Start the Write Enable Tool and the SeusEX.
3) Click the button of the Write Enable Tool.

4) Upon completion of the setting change, message will be displayed.

5) Return the driver to the original one, and connect the PC to the camera (USB mode: Mass Storage).
6) Write the data read out into the PC to the internal memory of the camera.
7) Disconnect the PC from the camera, and turn off the camera.
Note: By turning off the camera, the write enable setting is reset.